Computer Applications Training and Support Manager

IESC – the International Executive Service Corps – is a US based not-for-profit with a focus on supporting private enterprise in developing countries. We have worked in partnership with local people in 130 countries - mainly with the generous support of USAID - designing, implementing, managing and evaluating a wide range of market driven solutions along the entire value chain of a company or industry.

IESC employs approximately 90 staff who will require training and support. Approximately 40 users are in Washington DC and the remainder are in program offices around the world. The IS Training and Support Manager will need to be able to rapidly build training resources that will work for users regardless of location, including locations with poor Internet connections. The position is full-time in Washington DC. The manager will travel overseas to train program staff on the use of IESC’s computer applications. Candidates must be authorized to work in the U.S. and to travel outside of the country. The manager will report to the Vice President, Finance & Administration.

Duties and Responsibilities:

The manager will work with IESC business-unit leaders and program managers to ensure all users have sufficient knowledge of IESC’s IS applications to efficiently perform their daily business tasks. This is not a help-desk position—an outsourced managed services provider (MSP) will perform such functions - and the manager is not responsible for assisting users with their computer hardware, Windows, the network, etc.

The IS Training and Support Manager will:

· Design and/or provide both live and self-service IS training and resources to users worldwide

· Provide direct support to users who are experiencing difficulties using IS applications

· Work with third-party vendors and other consultants to resolve technical difficulties with either out-of-the-box features or custom applications (such as Sharepoint sites)

· Manage requests for new/improved features for custom applications

· Assist in managing a set of user device technical standards that lead to efficient and effective use of information systems

· Manage user accounts and access

· Various additional ad-hoc tasks as assigned

Qualifications:

· Undergraduate degree in a relevant discipline

· Minimum of three years of responsible experience in information system applications training and support

· Demonstrable experience in developing classroom- and web-based instructional materials and user manuals

· Excellent knowledge of Microsoft Office 2013 or Office 2010 desktop applications including Word, Powerpoint and Excel.

· Hands-on, contemporary experience as an administrator or power user with one or more of IESC’s major information systems, with a strong preference for prior experience with Microsoft SharePoint Online, Sharepoint 2013, or Sharepoint 2010.

· Ability to troubleshoot/diagnose the nature of user-reported IS application problems and make the right judgment for remediation

· Excellent organizational skills and attention to detail

· Ability to work with a multi-national and multicultural team

· Experience working with a broad group of stakeholders within different levels of an organization

· Complete fluency in both written and spoken English

How to apply:

Please forward a letter of interest and current resume to jobs@iesc.org with “Training and Support Manager” in the subject line. IESC is an Equal Opportunity Employer.