Personal Financial Consultant at Standard Chartered

Job Description
	1.  KEY RESPONSIBILITIES                      •“Ensure you remain alert of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to:  Identifying your customers, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers”. .COMPLIANCE RISK MANAGEMENT:-Ensure that you observe all Group Control Requirements as stipulated under Group Policy and also adhere to CRM (Compliance Risk Management) by assisting in compliance with local regulators (Bank of Botswana) and all regulations, policies and procedures as lay down by the bank and group. •Generation of new business via sales promotions, out-marketing calls and presentations/seminars and in branch contacts •Active participation   in branch sales planning to generate branch action plans for meeting targets •Acquire customers and build relationship with existing customers •Ensure compliance with Group Policy Standards, local laws and regulations, controls and procedures of the bank. •Review and recommend credits to Branch Manager •Handling customer issues and complaints and product   enquiries initiated by customers •Account opening formalities for selected product and customer segments. First Aid – Report all injuries and treatment to management and ensure that the first aid box is always stocked. Send accident reports to Health and Safety and Environment Manager.   2.KEY RELATIONSHIPS (INTERNAL & EXTERNAL) Internal                                                          Purpose Operations officers and staff marketing         For operational & processing support                                                                                      training on new/revised products.  Feedback                                                                        on other bank’s products Account Services                                           To ascertain relevant mandates and                                                                        documents essentials to facilitate proper                                                                        account opening procedures. CIBD ARM                                                     To meet with corporate/commercial customers                                                                        to develop/refer business Other Divisions                                               For business referrals, rate and product enquiries.                                                             External                                                 Customers                                                      To acquire, expand and refer business SSC – Hub Nairobi Kenya                              Account opening and mandates 3.  CONTRIBUTES TO   . SCB’s global image and integrity • SCB’s overall profitability • Continuous enhancement of the Bank’s products/services, both locally and globally 4.  JUDGEMENT/COMPLEXITY       Judgement is required on a day to day basis when: •Reviewing and recommending account opening and overdraft proposals •Deciding on the right type of products to meet the needs of individual customers Planning and execution of sales promotion plans 5. KNOW HOW AND EXPERIENCE 1.Cambridge Certificate plus 5-10 years banking experience or 2Diploma in relevant subjects (Finance, Banking etc.) plus 2-3 years experience or 3.Degree in relevant subjects plus 2 years experience 4.Strong customer service orientation 5.Salesmanship energy and drive 6.Strong interpersonal and communication skills 7.Strong supervisory skills 8.Sound knowledge of Bank’s products 9.Sound knowledge of lending and administrative procedures 10.Sound knowledge of banking practices and theories 11.Ability to plan and implement local sales promotion programs 12.Strong credit skills 6.DIMENSIONS Direct impact  on: Customer service quality                                                                                                                                                                      JOB DESCRIPTION 7.  AUTHORITIES Areas that PFC can make independent recommendations:        •packaged loan products •local sales approaches •Credit facilities falling outside approved Product Programmes/overdrafts
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	Diversity & Inclusion
	Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. APPLY