Sunday, September 27, 2015

COUNTRY COLLECTIONS MANAGER

1. Strategic Management
Input (Methods used)
  • Develops and ensures the effective implementation of strategies and achieving of targets for area of responsibility, inclusive of the following strategic priorities, as determined from time-to-time:
    • Core values
    • Best Practice
    • Margins
    • Client / Customer acquisitions
    • Client / Customer retention
  • Influences and contributes to the development of a division business strategy
  • Aligns functional strategy to business strategy
  • Translates divisional business strategy into departmental strategy and business plans
  • Service level agreements
  • Risk identification and mitigation so as to limit the Company’s exposure to existing or potential risks
Output (Expected results)
  • Effective integration and alignment with corporate policy
  • Overall business strategy supported
  • Strategy communicated to key stakeholders
  • Strategy agreed with key stakeholders Finding efficient, effective and innovative ways to increase margins
  • Implemented service level agreements, internally and externally
  • Agreed turnaround times met or improved on
  • Identification of the cost of non-conformance
  • All existing or potential risks are identified and mitigated where possible
Technical & behavioural competence required
  • Working knowledge and understanding of the business, outside of own division and of the general legal principles
  • Budgeting ability
  • Microsoft Word, Excel and PowerPoint - Intermediate level, inclusive of graphs
  • Knowledge and application of Mayibuye Group core values
  • Knowledge of the financial services industry
  • Knowledge of the conveyancing process (registration and cancellation of bonds)
  • General Knowledge of the legal process
  • Report writing
  • Productivity assessment implementation
  • Project management
2. People Management
Input (Methods used)
  • Maintains employee relations
  • Manages employee performance
  • Trains, mentors and coaches subordinates
  • Ensures that processes and practices are implemented to build capability
  • Selects, assigns and leads/ manages people
  • Maintains shared values
  • Plans manpower needs
  • Manages the training and development of staff
  • Develops a challenging and rewarding working environment
Output (Expected results)
  • Agreed performance contracts in place and contain agreed goals, targets and are aligned to the job profile
  • All MDP initiatives implemented effectively
  • Zero deviations from employee policies and procedures
  • Performance reviewed in line with policy guidelines
  • Employee grievances resolved
  • Optimal individual and team performance
  • Competency Development plans in place for all employees
  • Approved career/succession plans in place
  • Quality & quantity outputs in line with World-class performance and company values
  • Effective transfer of skills and knowledge
  • Realisation of individual employee’s highest potential
  • High Performance work environment created
  • Manpower needs reviewed at agreed intervals
  • Deviations and variances from plan accounted for and adjusted
  • Manpower plan in place and implemented in line with business plan
  • Annual training and development plans in place
  • Training and development programme implemented according to agreed schedule
  • Attraction and retention of higher calibre people achieved
Technical & behaviour competence required
  • Negotiation
  • Planning and Organising
  • Delegation
  • Financial Planning / Control
  • Formal presentation
  • Awareness / Regulations
  • Leadership
  • Problem Solving
  • Interpersonal Skills
  • Managing key stakeholder relationships
  • Communication (written and verbal) skills
  • Staff Motivation
  • Target Driven
  • Solution orientated with a “Can Do” approach
3. Collection Processes
Input (Methods used)
  • Monitoring and controlling all collections processes to reduce costs, risks and see a visible difference in the collections on a month to month basis
  • Test and validate applications in accordance with Legislation
  • Writing, testing and analysing programs and applications
  • Stringent service levels are appropriately managed
  • Regular feedback from Collections
  • Feedback on information requests and instructions actioned timeously
  • Monthly/bi-weekly meetings with Finance Manager
  • Minute meetings with documented action plans and delivery timelines
  • Enhancing MIS – SAS reports
Output (Expected results)
  • Performance targets in terms of strategy are achieved
  • Agreed turnaround times met or improved on
  • Applications are specified, designed, developed, implemented, supported , tested and maintained in support of the achievement of business requirements
  • Analyzing and amend errors and provide status reports on daily/weekly/monthly basis
  • Develop operational workflow
  • Provide feedback to Collections Executive
  • Stringent service levels are adhered to
  • Research, design, document and modify the call centre Collection System throughout
  • Writing of workflows
  • Defining the arrears book with various statuses
  • Implementing automated processes in for collection of book and workflows
  • Design, writing and development of various reports for legal Collections Department
  • Overview of the loan administration process and procedures
4. Arrears Management
Input (Methods used)
  • Compare cash trends and implement action plans to optimize cash
  • Effectively manage arrears, implement action plan for recovery and ensure that system updates are managed effectively and frequently with the arrears reason codes
  • Manage and minimize bad debt, ensure that drop offs are timorously managed and reactivated
  • Management of matters from a Pre-Legal to a Legal environment
  • Manage the process with EDC’s from handover to retraction of matters, this includes the performance of the EDC deliverables
Output (Expected results)
  • Performance targets in terms of strategy are achieved
  • Agreed turnaround times met or improved on Projections of cash flows
  • Reduction of arrears and bad debt as per the threshold
  • Reactivation of loans in default
  • Management of unallocated deposits
  • Constant review of external collections processes
5. Reporting
Input (Methods used)
  • Reports timeously and accurately as and when required (daily, weekly, monthly and general)
  • Dept monthly reports are the minimum reporting requirement
  • All risks must be escalated and reported immediately
Output (Expected results)
  • Escalation of important matters
  • Monthly status reports are accurate, informative and on time
  • Regulatory reports submitted timeously and accurately

Requirements

  • Business Management Degree or Credit Management qualification
  • Minimum 5 years banking, financial and collections experience
Key performance areas
  • Strategic Management
  • People Management
  • Collections Processes
  • Arrears Management
  • Reporting
  • Performs all related duties

Closing date and application instructions

For application, please click here.

Location

Gaborone

Company

Staffwise

Publication date

21.08.2015

Publication end date

20.10.2015
at