The Bank requires the services of knowledgeable, highly skilled and self- driven individual for the position HEAD, CLIENT SERVICES
The incumbent will report directly to the Director, Operations. The Head, Client Services will be responsible for planning, developing and managing the cost efficient provision of client services through the Bank’s distribution channels in order to optimize customer satisfaction.
The incumbent will report directly to the Director, Operations. The Head, Client Services will be responsible for planning, developing and managing the cost efficient provision of client services through the Bank’s distribution channels in order to optimize customer satisfaction.
Key Accountabilities
- Develop and implement client services plan and align the departmental goals to the overall corporate objectives.
- Develop and manage the channel management strategy for the Bank.
- Develop, implement and drive the client services strategy.
- Provide for safe custody of cash and secure documentation.
- Accurate reconciliation of cash movements.
- Identify and anticipate future customer’s demands and profiles.
- Motivate, identify and develop talent amongst divisional staff.
- Customer satisfaction
Position Requirements
Qualification: Bachelor’s Degree in Banking/Accounting/Finance or related field. Associate membership of Botswana Institute of Bankers. A Master’s degree will be an added advantage.
The Bank requires the services of knowledgeable, highly skilled and self- driven individual for the following position SPECIALIST, SALES.
The incumbent will report directly to the Head, Sales. The Specialist, Sales will be responsible for acquiring new business to grow market share.
Key Accountabilities
- Develop and implement a BSB sale strategy for each of the selected target markets.
- Sells services and products to employers and individuals.
- Sets and manage sales targets.
- Works with Marketing to develop appropriate value proposition for the selected target markets.
- Analyses and monitors sales trends; makes recommendations to processes, systems and procedures.
- Prepares and performs sales presentations.
Position Requirements
Qualification: Bachelor’s Degree in Marketing
The Bank requires the services of knowledgeable, highly skilled and self- driven individual for the following position ANALYST SYSTEMS
The incumbent will report directly to the Specialist, Network Administration. The Analyst Systems’ purpose will be to analyse, develop and support the Bank’s applications to ensure availability of the Bank’s systems.
The incumbent will report directly to the Specialist, Network Administration. The Analyst Systems’ purpose will be to analyse, develop and support the Bank’s applications to ensure availability of the Bank’s systems.
Position Requirements
Qualification: Bachelor’s Degree in IT related disciplines
Experience: Three (3) years post qualifications experience in an Information Technology environment.
Experience: Three (3) years post qualifications experience in an Information Technology environment.
Compensation: BSB offers attractive remuneration package to the most suitable candidate.
Closing date and application instructions
Interested applicants should forward their applications, CVs (providing at least three referees) and certified copies of educational certificates to the following address on or before the 22nd of January 2016 to:
recruitment@bsb.bw
Or write to:
Head, Human Capital
Botswana Savings Bank
Tshomarelo House
Kagiso Mall
P. O. Box 1150
Gaborone
recruitment@bsb.bw
Or write to:
Head, Human Capital
Botswana Savings Bank
Tshomarelo House
Kagiso Mall
P. O. Box 1150
Gaborone