Associate Consultant-Customer Service Management

Human Capital Services a Consulting, Recruitment and Training company seeks to fill the following position:

JOB TITLE: Associate Consultant-Customer Service Management

Competencies
•Technical Expertise
•Critical Thinking & Innovation
•Diagnostic Ability
•Results Focused & Commitment
•Communication
•Organizing & Coordinating

EXPERIENCE: Two years experience in Customer Relations and/or Customer service management.

QUALIFICATIONS
Degree in Business Management, Customer Relations, Public Relations & Communications, or Marketing

JOB PURPOSE
To attract and provide quality consulting services to clients

KEY RESULT AREAS
•Business Development
•Relationship Management
•Research Analysis

KEY TASKS
To develop and recommend within the framework of approved objectives and strategic, annual plans, programmes and budget performance.
•To develop and recommend product consulting service plans.
•To conduct comparison of results against plans and budgets on regular basis and recommend action to extend a favourable situation or to improve unfavorable situations.
•To maintain a good working knowledge of market conditions in order to be in a position to recommended competitive market development, customer opinions, services acceptance and effectiveness of promotional programmes.
•To develop and implement sales and marketing plans and ensure sales targets are met.

Email your CVs and certificates to letty.kgosidiile@hcs­-bw.com
Closing date 30 January 2015
For enquiries call 71600004