ACCOUNTANT QUERY RESOLUTION , NATIONAL DEVELOPMENT BANK

NDB | NATIONAL DEVELOPMENT BANK

1.ACCOUNTANT QUERY RESOLUTION 

1.1.Job Purpose

Reporting to the Distribution Channels Manager, the incumbent is responsible for responding to customer queries and their timely resolution. The incumbent must also maintain a Query register and update it daily on the different queries and their status. The position is tenable in Gaborone.

1.2.Qualifications & Experience

•Bachelors Degree in Accounting or equivalent with relevant 5 years experience , 2 years of which should have been at supervisory level within a call centre background ideally in a Banking/ Finance institution
•Experience of working in a customer facing service environment

1.3.Competencies

•Effective communication, including investigative skills
•Ability to work independently or as part of a team
•Achieving high standards and delivering results with accuracy and attention to detail
•Ability to function in a fast paced and high performance environment
•Incumbent to possess analytical ability.

The Bank offers competitive remuneration commensurate with excellent opportunities for professional and personal development.

All applications must be forwarded to the address noted below:

HEAD OF HUMAN RESOURCES
National Development Bank Development
House, Queens Rd
P O Box 225
GABORONE

Closing date: Friday 25th July 2014
Source: SundayStandard July 13-19 2014