TOLL FREE ADMINISTRATOR

LEGAL WISE

1.TOLL FREE ADMINISTRATOR

•Job Grade: B2
•Report Line: General Manager
•Department: Gaborone Branch 
•Location: Botswana 
•Job Type: Permanent
•Reference: BW04/2014

1.1.Job Purpose

LegalWise seeks to employ a toll free Administrator to manage the toll-free telephone line.

1.2.Duties

•Receiving calls for toll free line
•Provide product information to prospective and current members
•New member application process by sending forms to prospective clients by fax or email
•Member liaison: to handle all member administrative queries
•Update member policy information upon receipt of faxed or emailed instructions from members of fully completed hello Yello forms
•Scanning and sending client reinstatement to the Reinstatement Department
•Reprinting client membership cards
•Assist with ad hoc as and when required

1.3.Qualifications and experience

•Matric or recognized equivalent qualification
•2 years outbound call centre experience

1.4.Skills and competencies

•Excellent verbal and written communication skills
•Must have high standards of quality
•Must have analytical ability
•Must have a customer orientation
•Must be able to influence and persuade
•Must be fluent in English and Setswana languages

1.5.Other requirements

•Relocation will be at own cost
•ITC/Criminal and qualification check will be a requirement

Please forward your CV to the LegalWise Human Resources on email: cv@legalwise.co.za OR fax 086 241 4068 clearly stating the position you are applying for and reference

NB: If you do not receive a feedback from us within 2 weeks of submitting your application, please consider your application unsuccessful.

Closing date: 17th July 2014
Source: Botswana Guardian July 11, 2014