Career Opportunity at Botswana Savings Bank , 11/22/2016

RE-ADVERTISEMENT: HEAD, CLIENT SERVICES

Main purpose of the Job

Botswana Savings Bank requires the services of a knowledgeable, highly skilled and self-driven individual for the above position:

You will play a key role in planning, developing and managing the cost efficient provision of clients through the Bank’s distribution channels in order to optimise customer satisfaction.

Qualifications, Experience and Knowledge

• Bachelor’s Degree in Accounting/Finance or related field. Associate membership of Botswana Institute of Bankers
• Eight (8) years post qualification experience in a client services environment of which three (3) should have been served in a managerial position
• Should have expert knowledge in client relationship management, channel management, customer service standards

Responsibilities

• Develop and implement Client services plans
• Develop and manage the channel management strategy for the Bank
• Develop, implement and drive the Client Services Strategy
• Identify and anticipate future customers’ demands and profiles

Benefits

Successful candidate will be offered competitive salary and other fringe benefits including:

• Medical Aid - 75% paid by the employer
• Gratuity
• Group Life Assurance.

Closing date and application instructions

Applications clearly marked with the position being applied for in the subject line and latest CV should be sent via e-mail to ZAgbedcrecruitment@deloitte.com

The closing date for all position is 22 November 2016 COB.