PRODUCT SUPPORT REPRESENTATIVE - BH BOTSWANA

BH Botswana is looking for a PRODUCT SUPPORT REPRESENTATIVE to fill the vacant post in their Botswana Office.

Tenable: Gaborone

Job summary: Reporting directly to the Workshop Foreman.

To provide support as required for the installation, servicing, repair and maintenance for JCB customers.

Requirements

Key Performance Areas

1. Machine condition Assessment
2. Prepare quotations based on machine condition assessment
3. Providing technical guidance, advice and assistance to customer’s needs
4. Building relations with client and understanding their needs and propose solutions
5. Technically guide, coach and mentor artisans
6. Health and Safety
7. Follow through to obtain order from customer
8. Customer satisfaction( customer follow-ups)

Position Requirements
Qualifications: NCC in Heavy plant mechanics and/ or relevant qualification from any recognized institution

Experience: At least 10 years’ experience as a mechanic in heavy plant environment. An in-depth knowledge of JCB products would be an added advantage.

Competencies

• customer focus
• communication & negotiating skills
• assertive, proactive, innovative and initiative
• Computer literacy
• Sound technical knowledge or earthmoving machinery especially JCB.
• Ability to implement modern system processes

Closing date and application instructions

Please apply giving full details of qualifications and experience enclosing updated CV with:

• Certified copies of certificates
• Certified copies of ID
• Names and Addresses of three referees

The Human Resource Department
BH Botswana
Box 396
Gaborone

Closing date: 30 th September 2015

NB: ONLY SHORTLISTED CANDITATES WILL BE CONTACTED FOR INTERVIEWS

Location

Gaborone