Training Development Lead (Re-Advertisement), New York

Vacancy code VA/2014/B5004/5241

Position title Training Development Lead (Re-Advertisement)

Level ICS-10

Department/office GPSO, Development Group

Duty station New York, United States of America

Contract type International ICA

Contract level IICA-2

Duration Immediately through 31 December 2014

Application period 09-May-2014 to 19-May-2014

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Background Information - UNOPS

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background information - GPSO

Based in Copenhagen, Denmark, the Global Partner Services Office (GPSO) develops and manages a portfolio of projects and services delivered in various locations across the globe.

GPSO supports partners such as the World Bank, the European Union, the Department of Peacekeeping operations, the United Nations Mine Action Service, the Global Fund, and the Millennium Challenge Corporation, amongst others.

This global portfolio constitutes a substantial volume of UNOPS project delivery.

Background Information - Job-specific

Background information - DFS

The United Nations Department of Field Support, Information and Communications Technology Division (UN DFS-ICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.

Background information – Job Specific

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates. Umoja, which means 'unity' in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peace keeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff.

UNOPS has been requested to assist in the implementation of this activity.

Functional Responsibilities

Under the overall supervision of a Project Manager, the Training Development Lead will perform the following:

• Lead the design and architecture of training content management platform that can be used in both classroom and e-learning environments.
• Develop instructional model for major human resource management system deployment.
• Provide guidance to the rest of the training team in the overall design and content of user documentation, screen descriptions, SOPs, interactive tutorials, training manuals, packaging training modules, with tests for certification.
• Compose complex technical documents including use cases, standard operating procedures, test cases, user guides, training materials, online help, process and project documentation, workflows, and special reports.
• Work closely with subject matter experts, cross-functional teams and technical staff to produce and manage documentation in support of enterprise systems projects and service delivery.
• Confer with management and staff in the development of formats, graphics, and layout of publications.
• Develop guidelines and templates for standard documentation to ensure consistency of use and alignment with business needs.
• Develop and produce reports and briefings including strategy papers and analytical reports.
• Develop single-source content creation and publishing framework
• Manage technical writers assigned to the project.
• Report to management on project progress and risks.

Perform other duties as required.

Impact of Results

The results of work of the Training Development Lead impact directly on delivery of services that satisfy the requirements of the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Competencies

Professionalism: Strong knowledge and understanding of theories, techniques and approaches relevant to technical writing, especially for writing SOPs, UAT cases, and training materials. Strong conceptual and analytical skills, demonstrated problem-solving abilities and experience in requirement gathering in a multi-stakeholders setting required. Ability to engage in multiple projects and develop approaches to resolve a wide range of issues. Individual should be detail-oriented, creative, inquisitive, committed and self-motivated.

Communication: Proven ability to write in a clear and concise manner and to communicate effectively. Ability to prepare technical documentation in accordance with industry standards and best practices for UAT, training, and online help materials for use in a shared content repository.

Planning & Organizing: Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Ability to plan and execute solutions for effective communications, documentation, and training a must.

Teamwork: Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Client Orientation: Ability to identify requirements and appropriate solutions in the area of technical writing; ability to establish and maintain productive partnerships with clients.

Education

Advanced university degree (Master's or equivalent) in Communications, English, Journalism, Information Systems/Information Technology or related fields. First level university degree and extensive relevant experience may be accepted in lieu of advanced degree.

Experience

A minimum of five years of professional experience writing technical documentation for ICT projects of large size and scope. A very high level of expertise and at least five years of full-time experience in single-source documentation using FrameMaker and Captivate is required. Experience in human resource management is desirable.

Languages

Fluency and very high level of proficiency in written and spoken English is a requirement.

Contract type, level and duration

Contract type: International ICA

Contract level: IICA-SP 2

Contract duration: Immediately through 31 December 2014

For more details about United Nations staff contracts, please follow this link:

http://www.unops.org/english/whoweneed/contract-types/Pages/United-Nations-staff-contracts.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.

Recruitment/internship in UNOPS is contingent on the results of such checks.