Technical Writer (Re-Advertisement), New York

Vacancy code VA/2014/B5004/5242

Position title Technical Writer (Re-Advertisement)

Level ICS-7

Department/office GPSO, Development Group

Duty station New York , United States of America

Contract type Temporary Appointment

Contract level TA - G7

Duration Immediately through 31 December 2014

Application period 09-May-2014 to 19-May-2014

United Nations Core Values: Integrity, Professionalism, Respect for Diversity

Background Information - UNOPS

UNOPS mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner.

Within these three core areas of expertise, UNOPS provides its partners with advisory, implementation and transactional services, with projects ranging from building schools and hospitals, to procuring goods and services and training local personnel. UNOPS works closely with governments and communities to ensure increased economic, social and environmental sustainability for the projects we support, with a focus on developing national capacity.

Working in some of the world's most challenging environments, our vision is to advance sustainable implementation practices in development, humanitarian and peacebuilding contexts, always satisfying or surpassing partner expectations.

We employ more than 6,000 personnel and on behalf of our partners create thousands more work opportunities in local communities. Through our headquarters in Copenhagen, Denmark and a network of offices, we oversee activities in more than 80 countries.

Background information - GPSO

Based in Copenhagen, Denmark, the Global Partner Services Office (GPSO) develops and manages a portfolio of projects and services delivered in various locations across the globe.

GPSO supports partners such as the World Bank, the European Union, the Department of Peacekeeping operations, the United Nations Mine Action Service, the Global Fund, and the Millennium Challenge Corporation, amongst others.

This global portfolio constitutes a substantial volume of UNOPS project delivery.

Background Information - Development Group Cluster

Development Group Cluster

The UNOPS Development Group Cluster is based in the North America Office and supports a diverse and complex portfolio including partners such as the United Nations Development Programme (the Bureau for Development Policy, the Human Development Report Office, and the Special Unit for South-South Cooperation), the United Nations Population Fund, the United Nations Capital Development Fund, the United Nations Secretariat and a broadening community of primarily New York-based UN partners in the delivery of project management, implementation and administration services.

Background Information - Job-specific

Background information - DFS

The United Nations Department of Field Support, Information and Communications Technology Division (UN DFS-ICTD) is responsible for the delivery of applications that satisfy the requirements of the Departments of Peacekeeping Operations and Field Support (DPKO/DFS) missions as well as Special Political Missions (SPMs).

DFS has implemented a range of systems to address the principal requirements of peacekeeping operations and to support and enhance the processes DFS undertakes.

Background information – Job Specific

Umoja is the project approved by the General Assembly resolution 63/262 that aims at the transformation of the United Nations Secretariat by enabling high-quality, cost-effective service delivery to support the execution of evolving mandates everywhere the Organization operates. Umoja, which means 'unity' in Swahili, will unite the many support and administrative entities throughout the Secretariat, including in peace keeping and field missions, through re-designed and common processes for the management of all financial, human and physical resources; a single integrated information system; and training of staff.

UNOPS has been requested to assist in the implementation of this activity.

Functional Responsibilities

Under the overall supervision of the Training Development Lead, the Technical Writer will perform the following:

• Compose complex technical documents including use cases, standard operating procedures, test cases, user guides, training materials, online help, process and project documentation, workflows, and special reports using single-source content creation and publishing framework.
• Work closely with cross-functional teams and technical staff to produce and manage documentation in support of enterprise systems projects and service delivery.
• Confer with the development lead and training team in the development of formats, graphics, and layout of publications.
• Ensure consistent use of guidelines and templates for standard documentation to ensure consistency of use and alignment with business needs.
• Other duties as required.

Impact of Results

The results of work of the Technical Writer impact directly on delivery of services that satisfy the requirements of the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Competencies

Professionalism: Strong knowledge and understanding of theories, techniques and approaches relevant to technical writing, especially for writing SOPs, UAT cases, and training materials. Ability to engage in multiple projects and develop approaches to resolve a wide range of issues. Individual should be detail-oriented, creative, inquisitive, committed and self-motivated.

Planning and Organizing: Ability to organize, plan and implement work assignments, juggle competing demands and work under pressure of frequent and tight deadlines. Ability to deliver solutions for effective communications, documentation, and training a must.

Client Orientation: Ability to identify requirements and appropriate solutions in the area of technical writing and training; ability to establish and maintain productive partnerships with clients.

Communications: Proven ability to write in a clear and concise manner and to communicate effectively. Ability to prepare technical documentation in accordance with industry standards and best practices for UAT, training, and online help materials for use in a shared content repository.

Teamwork: Strong interpersonal skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

Education

Secondary school education or equivalent technical school. First level university degree highly desirable.

Experience

A minimum of seven years of progressively responsible experience writing technical documentation for ICT projects of large size and scope. High level of expertise in single-source documentation using FrameMaker is a must. Experience writing UAT cases, training materials, and online help for large enterprise solutions is also required. Experience in human resource management and Captivate is desirable.

Languages

Fluency in English is required. Knowledge of a second UN language is desirable

Contract type, level and duration

Contract type: TA

Contract level: GS-7

Contract duration: Immediately through 31 December 2014.

For more details about United Nations staff contracts, please follow this link:

http://www.unops.org/english/whoweneed/contract-types/Pages/United-Nations-staff-contracts.aspx

Additional Considerations

• Please note that the closing date is midnight Copenhagen time (CET)
• Applications received after the closing date will not be considered.
• Only those candidates that are short-listed for interviews will be notified.
• Qualified female candidates are strongly encouraged to apply.
• For staff positions UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
• The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.

Recruitment/internship in UNOPS is contingent on the results of such checks.