DISTRIBUTION AND CUSTOMER CONSULTANT - OLD MUTUAL BOTSWANA LIFE INSURANCE COMPANY

Distribution and Customer Consultant

Business: Old Mutual Botswana Life Insurance Company

Qualification Information: Completed High School Business or Sales Marketing Qualifications. Product knowledge and relevant experience advantageous

Reporting to: Chief Operations Officer

Key Focus & Role Description: This role is individually accountable for assisting the account specialist to manage a portfolio of existing clients. The incumbent is accountable for achieving results through own efforts periods of over 3 months to 1 year.

Requirements

Client Service Delivery

• Assists the Account Specialist to manage a portfolio of existing clients.
• Assists with managing all contracted client deliveries relevant to each arm of the Corporate Business.
• Assists with managing client relationships.
• Monitors all client deliveries.
• Produces a year planner for all deliveries in conjunction with the Production Team.

Personal Effectiveness

• Accepts and lives the company values.
• Accountable for service delivery through own eff orts.
• Collaborates eff ectively with others to achieve personal results.
• Individually accountable for managing own time tasks and output quality over periods of 1 day to a max of three months.
• Makes increased contributions by broadening individual skills.

Bancassurance

• Take responsibility for delivery of Bancassurance metrics
• Deploy and embed the multi-partner bancassurance model in Botswana (hold bancassurance workshops and set-up project team for each partnership)
• Identify bancassurance opportunities and bed down as per bancassurance framework
• Submit and track bancassurance KPI’S and updates to the Group
• Knowledge transfer -Impart bancassurance knowledge and skills, and equip in-country personnel to run with the bancassurance framework
• Support the development of other alternative distribution initiatives to expand distribution an increase sales

Digital

• Take responsibility for delivery of Digital metrics
• Customise the SADC Digital strategy for deployment in Botswana
• Assist/support the design and development of digital Customer Value Proposition
• Identify and provide research on Mobile Network Operators in the Botswana market
• Facilitate digital bancassurance in Botswana

Customer Experience Lead

• Lead implementation of customer maturity model for both short term and life business
• Initiate plans and execute on delivering targeted maturity levels.
• Facilitate and monitor customer experience in the business (manage key customer metrics to be to plan, complaints and draft appropriate interventions and mitigations

Closing date and application instructions

Application Process:
This vacancy will be open until 15th January 2016. Anyone wishing to apply should forward an updated CV to the HR Business Partner: Contactus@Oldmutual.co.bw

All applicants who have not received feedback by 22nd January 2016 please consider your application not successful.