Employment at Standard Chartered Bank Botswana

Head, Branch Operations

Head, Branch & Proximity Operations function is responsible for the service delivery optimization, execution of and continuous improvement initiatives, overall channel governance, and the people agenda for the key servicing staff across the Retail Banking Channels. This role strives to drive a good balance among customer experience, efficiency and effective control across channels.
In summary;

· Formulate and lead integrated service and operations proposition and strategy across channels

· Set service delivery performance standards/targets across channels

· Synchronise and coordinate cross channel execution of service delivery, interface with ITO & other functional areas

· Formulate and lead transformational initiatives

· Own and set governance standards and run PGC (Channel Heads remain as Operational Risk Owners)

· Align on delivery of service across channels

· Vendor management for vendors covered under the Proximity Channels (ATM and mobile)

MORE AND APPLY