SENIOR BUSINESS ANALYST
Reporting to Chief Marketing Officer, the successful candidate will be responsible for analysing all source data, identifying the customer base movements per segment and product line to determine the best tactical actions to optimize value and decrease churn.
The main duties include but are not limited to:
- Design ad-hoc reports upon request, define configuration specifications and business analysis requirements, define reporting and alerting requirements.
- Perform quality assurance, implement and manage control process to secure the availability and consistency of data together with Technical teams (ITN).
- Oversee the implementation, update and analysis of all Marketing Dashboards and KPIs on a weekly and monthly basis. Use relevant segmentation based on value and needs.
- Provide insightful recommendations to better optimize portfolio and generosity to grow customer base value and improve customer loyalty, based on performance analysis.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
- Cooperate with a team composed of data analysts, geomarketing executive, and campaign manager.
Reporting to the Orange Money Operations Manager, the successful candidate will be responsible forcompiling, consolidating and providing analysis on all Orange Money business unit financial and business indicators, as well new Business Development Activity.
The main duties include but are not limited to:
- Ensure growth of the business by providing analysis and recommendations on areas of improvement on a regular basis to the Orange Money management; encompassing activity at the B2B and B2C level.
- Ensure efficient operation of the Orange Money ecosystem through constant oversight and providing instructions/guidance on all major accounts: Trust, settlement, service accounts etc.
- Compile and analyse Orange Money financial indicators (dashboard, budget, cost, business case, business plan, etc.) to provide management with reliable financial information for sound business decision making or operations adjustment.
- Consolidate Orange Money financial files with inputs at the agreed schedules & update the department with relevant daily, weekly and monthly statistic.
- Provide management with exceptions in regards with variations in costs and revenues.
- Provide analysis on the business to pinpoints the areas of improvement in order to increase profitability and efficiency.
- Ensure that the relevant data integrity and data controls are in place.
- Support the Fraud & Revenue Assurance Manager in the investigation of fraudulent activities.
- Provide major partners with information: Draw up reports of the channels clients/partners.
- Reconcile any discrepancies or errors identified by conversing with employees and/or clients.
- Suggest changes or improvements to increase accuracy, efficiency, and cost reductions.
- Identify, record and communicate on key economic events impacting the Orange Money business.
Reporting to the Innovation and Development Lead, the successful candidate will be responsible for the end to end conceptualisation, engineering, development and implementation of the business offers and products on the VAS platform.
The main duties include but are not limited to:
- To deliver best in class offers and products are developed as per the stipulated TATs.
- Responsible for the end to end creation of offers and 3rd party integrations on the various VAS service platforms; USSD, OM, mVAS, APP server.
- Responsible for the end to end think and build relating to APIs for all new integrations on services platforms.
- Responsible for the end to end think and build of business offers, products and applications solutions as per the agreed TAT with business.
- Responsible for following and delivery as per the business roadmap and customer journey.
- Carry out thorough end to end testing and UAT with business on new offers and services and acceptance before offer launch.
- Document all internal developments and all business offers, products and applications delivered to business.
- Responsible for handing over offers and solutions developed to operations teams.
- To develop innovative solutions and applications internally to enhance new or existing solutions, services and products.
- Log all changes and solutions developed in the service platforms for business continuity.
- To work with service management team on the change and release management for all the changes implemented in the service platform.
- To support where necessary the operations teams to troubleshoot any issues and or any projects linked to service platforms.
- To support other engineers and perform any other duties as delegated by the lead and the manager.
Reporting to the Regional Sales Manager, the successful candidate will be responsible for management of Orange Botswana Shop.
The main duties include but are not limited to:
- Ensure that shop reaches sales and customer service targets assigned.
- Ensure that shop team respects/follows all Retail laid down processes and procedures within the shop.
- Ensure the shop standards- housekeeping and maintenance
- Organize daily briefings with team to lay down strategy for the day
- Ensure that action plans put in place with retail management are executed to reach sales and customer service targets within the shop.
- Ensure that team delivers the best customer service at all times: observe team and correct non-compliance.
- Ensure that all shop processes are respected at all times, ensure that team is aware of all processes put in place.
- Ensure that shop presentation is according to set standard at all times: do daily floor walks and review monthly mystery shopping results.
- Ensure that stock room, sales floor (for great shopping experience) and kitchen are clean at all times.
- Liaise with marketing to ensure that all devices have prices, posters are available and current merchandize is available to brighten up the shop displays.
- Manage shop team: Instil discipline, ensure team reports to work on time, in shop uniform and name badge.
- Put in place shop rota and ensure that it is respected.
- Enforce the code of conduct at all times.
- Contribute to team performance assessments.
- Manage teams through motivation and encourage synergy between the various actors.
- Assess staff, be responsible for their professional development, and put in place individual or collective skills development plans
PROPERTY FLEET AND LOGISTICS OFFICER
Reporting to the Property, Fleet & Logistics Manager, the successful candidate will be managing Orange Botswana Fleet, liaising with building owners, contractors, organising maintenance and developing as well as continually updating maintenance plans for Orange Botswana.
The main duties include but are not limited to:
- Managing a pool of vehicles, outsourced taxi and cabs.
- Supervise directly engaged companies for cleaning, waste disposal, drivers and admin assistant and efficient supplies of stores and goods under Property, Fleet and Logistics.
- Ensure the proper utilisation and efficient use of the funds being granted to the Property Fleet and Logistics office.
- Oversees and manage a pool of OBW vehicles.
- Dispatching drivers, monitoring vehicle movements.
- Ensuring timely and proper maintenance and repairs of vehicles.
- Tracking fuel usage and consumption rates.
- Oversee outsourced taxi, cabs and other medium of transport.
- Arranging for rental vehicles as necessary.
- Arranging for air travel as necessary.
- Track vehicle registration and insurance and work with Legal to ensure these are always renewed in a timely manner.
- Demonstrable knowledge of motor vehicle mechanics and familiarity with procedures to ensure proper maintenance is being done.
- Coach and advise drivers on the proper driving and maintenance techniques.
- Should be able to drive and act as a backup driver, as needed and also processes data and to produce reports needed.
- Should have a working knowledge of all Administrative databases within the department especially the ones that have to do with the management of vehicles.
- Maintain proper inventory of all components of vehicles, making sure they are maintained and checked frequently.
- Ensure the maintenance, oiling and servicing schedule of the vehicles is followed. Track repairs and costs as part of monitoring and overseeing the repair processes.
- Maintain good working relationships with venders of vehicle services and parts and liaise with them regularly on vehicle repairs to ensure repairs are appropriate and done thoroughly. Establishes rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.
- Contracts with landlords by negotiating leases.
- Maintains property by investigating and resolving maintenance issues.
- Manage the effective provision of services both through Service Level Agreements and through direct engagement with third party suppliers.
- Manage, supervise and coordinate the work of contractors;
- Calculate and compare costs for required goods or services to achieve maximum value for money.
- Plan for future development in line with strategic business objectives.
- Plan best allocation and utilisation of space and resources for new offices, or re-organising current layout as required.
- Check that agreed work by staff or contractors has been completed.
- Supervise directly engaged companies for cleaning, waste disposal, drivers and admin assistant.
- Organise office layout and maintain supplies of stationery and equipment.
Reporting to Treasury Manager, assist in the day to day running of the treasury functions ,meet financial obligations, securing company liquidity & risk management on financial activities.
The main duties include but are not limited to:
- Analysis forex invoices by currency in preparation for purchasing forex.
- Capture payments into the Banking System.
- Work closely with Bank relationship Executives for all Banks such that to clear queries.
- Responsible for maintaining all OBW signatory information with banks and make sure their up to date.
- Ensure agreed interest rates and charges with banks are implemented.
- Prepare weekly treasury report for foreign exposure.
- Calling banks to negotiate and purchase foreign currency.
- Analysis of working capital requirements mainly receivables and payables.
- Helping in Budget preparation.
- Under take any other duties as maybe assigned by treasurer.
Closing date and application instructions
Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to:
jobsbw.obw@orange.com
The subject window on email should only contain the title of the position being applied for.
Closing date: 27th October 2017
Kindly note, that Orange Botswana shall only correspond to short-listed candidates.
Job Opportunities at Orange Botswana
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