SERVICE MANAGER - BARLOWORLD MOTOR BOTSWANA

SERVICE MANAGER - BARLOWORLD MOTOR BOTSWANA

RESPONSIBILITIES
Reporting to the Dealer Principal the incumbent will be required to:

_ Manage the service department as per the Barloworld Motor and manufacturer requirements

_ Control varied activities at an optimal pace to achieve required targets

_ Ensure service CVP targets are met

_ Arrange and monitor work fl ow and capacity in the department on a daily basis

_ Manage the frontline and administrative staff, ensuring all functions operate at optimum levels

_ Ensure good relationships with the manufacturer, customers, new vehicle sales and parts department

_ Implement and maintain value adding processes in the service department.

_ Motivate, inspire and involve departmental staff.

Competencies Knowledge And Personal Attributes
COMPETENCIES KNOWLEDGE

_ Internal & Manufacturer standards

_ Product knowledge

_ Financial understanding of business

_ Management of people and dynamics

_ General business understanding

PERSONAL ATTRIBUTES

_ Assertiveness

_ Ability to work under pressure and be results orientated

_ Ability to follow prescribed procedures, standards and policies

_ Ability to delegate, follow up with a strong sense of duty towards his customers

_ Ability to develop relationships at all levels – customers, manufacturer, staff, superiors and head office

_ Expanding business to new markets and attract and retain a new customer base

_ Maintain professional appearance and image at all times, be courteous and well spoken

MINIMUM REQUIREMENTS AND SKILLS
_ BGCSE/O level and relevant tertiary education (Diploma in Motor Vehicle Engineering will be an added

advantage)

_ Computer literacy (Microsoft, workshop fl ow management and diagnostics) Autoline experience will be an

added advantage.

_ Proven track record in a relevant automotive service environment (minimum of 5 years management

experience in the field)

_ Drivers licence

SKILLS

_ Communication

_ Methodical & Structured

_ Time management, planning, organising and

control

_ Deadline & Customer Service orientation

_ Participative management style

Closing date and application instructions
CERTIFIED AND RELIABLE COPIES OF ALL RELEVANT

DOCUMENTATION MUST ACCOMPANY THE CURRICULUM VITAE (CV)

CLOSING DATE FOR APPLICATION: 9TH APRIL 2017

Send your CV and application to: Human Resources Department, P.O. Box 262, Gaborone, Botswana

E-mail to: patricia.ikitseng@bwmr.co.bw

Location
Gaborone