CLAIMS NEGOTIATOR
Permanent Position, Gaborone,Botswana
Permanent Position, Gaborone,Botswana
Job Description
Provide quality claims negotiating outcomes for the Botswana Claims function through effective and efficient claims negotiations and finalization of claims.
Provide quality claims negotiating outcomes for the Botswana Claims function through effective and efficient claims negotiations and finalization of claims.
Key Performance Areas
QUALITY SERVICE DELIVERY
●Provide customer service in line with quality and performance standards.
●Gather feedback on customer satisfaction
●Proactively suggest improvements in customer service and relations where applicable
QUALITY SERVICE DELIVERY
●Provide customer service in line with quality and performance standards.
●Gather feedback on customer satisfaction
●Proactively suggest improvements in customer service and relations where applicable
GOVERNANCE & COMPLIANCE
●Adhere to all financial requirements and ensure cost control
●Adheres to governance controls
●Adhere to all financial requirements and ensure cost control
●Adheres to governance controls
CLAIMS MANAGER
●Answers telephone and email quiries from the brokers based on updated logs
● analyse claims and confirm cover
●Draft rejection letter if claim is rejected
●Capture /register claims
●settle claims
●recover 3rd party claims
●update e-log notes
●Answers telephone and email quiries from the brokers based on updated logs
● analyse claims and confirm cover
●Draft rejection letter if claim is rejected
●Capture /register claims
●settle claims
●recover 3rd party claims
●update e-log notes
PERSONAL EFFECTIVENESS
●Accepts and lives company values
●Accountable for service delivery
●Collaborates effectively with others to achieve personal results
●Accepts and lives company values
●Accountable for service delivery
●Collaborates effectively with others to achieve personal results
COMPETENCE REQUIREMENTS
●Client focus
●Information monitoring
●Decision making
●Planning and organising
●Technical knowledge
●Client focus
●Information monitoring
●Decision making
●Planning and organising
●Technical knowledge
EDUCATIONAL REQUIREMENTS
●Bachelor's degree in Accounting or Finance
●Relevant legal recoveries and banking /insurance experience
●2 -5 years' work experience in claims
●Bachelor's degree in Accounting or Finance
●Relevant legal recoveries and banking /insurance experience
●2 -5 years' work experience in claims
Applications must be accompanied by a comprehensive CV and supporting documents
Send applications with subject CLAIMS NEGOTIATOR to: contactus@oldmutual.co.bw
Closing date: 10 November 2017
Source : Sunday Standard, 5 - 11 November 2017
Source : Sunday Standard, 5 - 11 November 2017
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