COUNTRY COLLECTIONS MANAGER

1. Strategic Management

Input (Methods used)

• Develops and ensures the effective implementation of strategies and achieving of targets for area of responsibility, inclusive of the following strategic priorities, as determined from time-to-time:
• Core values
• Best Practice
• Margins
• Client / Customer acquisitions
• Client / Customer retention
• Influences and contributes to the development of a division business strategy
• Aligns functional strategy to business strategy
• Translates divisional business strategy into departmental strategy and business plans
• Service level agreements
• Risk identification and mitigation so as to limit the Company’s exposure to existing or potential risks

Output (Expected results)

• Effective integration and alignment with corporate policy
• Overall business strategy supported
• Strategy communicated to key stakeholders
• Strategy agreed with key stakeholders Finding efficient, effective and innovative ways to increase margins
• Implemented service level agreements, internally and externally
• Agreed turnaround times met or improved on
• Identification of the cost of non-conformance
• All existing or potential risks are identified and mitigated where possible

Technical & behavioural competence required

• Working knowledge and understanding of the business, outside of own division and of the general legal principles
• Budgeting ability
• Microsoft Word, Excel and PowerPoint - Intermediate level, inclusive of graphs
• Knowledge and application of Mayibuye Group core values
• Knowledge of the financial services industry
• Knowledge of the conveyancing process (registration and cancellation of bonds)
• General Knowledge of the legal process
• Report writing
• Productivity assessment implementation
• Project management

2. People Management

Input (Methods used)

• Maintains employee relations
• Manages employee performance
• Trains, mentors and coaches subordinates
• Ensures that processes and practices are implemented to build capability
• Selects, assigns and leads/ manages people
• Maintains shared values
• Plans manpower needs
• Manages the training and development of staff
• Develops a challenging and rewarding working environment

Output (Expected results)

• Agreed performance contracts in place and contain agreed goals, targets and are aligned to the job profile
• All MDP initiatives implemented effectively
• Zero deviations from employee policies and procedures
• Performance reviewed in line with policy guidelines
• Employee grievances resolved
• Optimal individual and team performance
• Competency Development plans in place for all employees
• Approved career/succession plans in place
• Quality & quantity outputs in line with World-class performance and company values
• Effective transfer of skills and knowledge
• Realisation of individual employee’s highest potential
• High Performance work environment created
• Manpower needs reviewed at agreed intervals
• Deviations and variances from plan accounted for and adjusted
• Manpower plan in place and implemented in line with business plan
• Annual training and development plans in place
• Training and development programme implemented according to agreed schedule
• Attraction and retention of higher calibre people achieved

Technical & behaviour competence required

• Negotiation
• Planning and Organising
• Delegation
• Financial Planning / Control
• Formal presentation
• Awareness / Regulations
• Leadership
• Problem Solving
• Interpersonal Skills
• Managing key stakeholder relationships
• Communication (written and verbal) skills
• Staff Motivation
• Target Driven
• Solution orientated with a “Can Do” approach

3. Collection Processes

Input (Methods used)

• Monitoring and controlling all collections processes to reduce costs, risks and see a visible difference in the collections on a month to month basis
• Test and validate applications in accordance with Legislation
• Writing, testing and analysing programs and applications
• Stringent service levels are appropriately managed
• Regular feedback from Collections
• Feedback on information requests and instructions actioned timeously
• Monthly/bi-weekly meetings with Finance Manager
• Minute meetings with documented action plans and delivery timelines
• Enhancing MIS – SAS reports

Output (Expected results)

• Performance targets in terms of strategy are achieved
• Agreed turnaround times met or improved on
• Applications are specified, designed, developed, implemented, supported , tested and maintained in support of the achievement of business requirements
• Analyzing and amend errors and provide status reports on daily/weekly/monthly basis
• Develop operational workflow
• Provide feedback to Collections Executive
• Stringent service levels are adhered to
• Research, design, document and modify the call centre Collection System throughout
• Writing of workflows
• Defining the arrears book with various statuses
• Implementing automated processes in for collection of book and workflows
• Design, writing and development of various reports for legal Collections Department
• Overview of the loan administration process and procedures

4. Arrears Management

Input (Methods used)

• Compare cash trends and implement action plans to optimize cash
• Effectively manage arrears, implement action plan for recovery and ensure that system updates are managed effectively and frequently with the arrears reason codes
• Manage and minimize bad debt, ensure that drop offs are timorously managed and reactivated
• Management of matters from a Pre-Legal to a Legal environment
• Manage the process with EDC’s from handover to retraction of matters, this includes the performance of the EDC deliverables

Output (Expected results)

• Performance targets in terms of strategy are achieved
• Agreed turnaround times met or improved on Projections of cash flows
• Reduction of arrears and bad debt as per the threshold
• Reactivation of loans in default
• Management of unallocated deposits
• Constant review of external collections processes

5. Reporting

Input (Methods used)

• Reports timeously and accurately as and when required (daily, weekly, monthly and general)
• Dept monthly reports are the minimum reporting requirement
• All risks must be escalated and reported immediately

Output (Expected results)

• Escalation of important matters
• Monthly status reports are accurate, informative and on time
• Regulatory reports submitted timeously and accurately

Requirements

• Business Management Degree or Credit Management qualification
• Minimum 5 years banking, financial and collections experience

Key performance areas

• Strategic Management
• People Management
• Collections Processes
• Arrears Management
• Reporting
• Performs all related duties

Closing date and application instructions

For application, please click here.

Location

Gaborone

Company

Staffwise

Publication date

21.08.2015

Publication end date

20.10.2015