Travel Services Assistant , African Development Bank


  • Position title: Travel Services Assistant - CGSP.3
  • Grade: GS 7
  • Position N°: NA
  • Reference: No. ADB /15/135
  • Publication date: 14/09/2015
  • Closing date: 02/10/2015

Objectives

Reporting to the Principal Travel Officer, within CGSP3, the Travel Services Assistant provides air travel services to the Bank; receives and handles requests and authorizations for official Bank travel and prepares air travel arrangements accordingly; makes reservations and issues airline tickets as per Bank Travel Policy with a goal of obtaining the best value for the Bank; liaises with internal customers for itinerary needs and problem resolution.

Duties and responsibilities

Under the supervision of the Principal Travel Officer, the incumbent’s role includes but not limited to:
  • Receive, sort, and check all Bank authorised travels.
  • Communicate with Bank authorised travellers to confirm itinerary details, e.g., routing destinations, travel dates, financial considerations, and other air travel related issues.
  • Request booking arrangements from various travel agents or airlines with respective offers from each.
  • Liaise with external parties such as airlines regarding bookings and schedules.
  • Plan, describe, arrange, explain and confirm itineraries to all Bank authorised travellers.
  • Provide authorised travellers with a soft copy or a printed copy of the final air travel ticket.
  • Notify and keep authorised travellers informed about all changes related to their itinerary and their air travel arrangements.
  • Receive invoices and compare them to the quoted prices.
  • Take necessary steps to correct mistakes if any exist. Forward invoices to the Travel Officer for necessary review and action.
  • Work with authorised travellers, complexes, departments, and units to resolve issues that may arise particularly related to itinerary changes and flight cancellations.
  • Perform other related duties when necessary.

Selection Criteria

  • Degree in Business Administration, Public Administration and Tourism.
  • Professional training in travel management (IATA, etc.) will be an added advantage.
  • At least 4 years of relevant and progressive experience in travel and tourism industry.
  • Strong negotiating skills; knowledge of logistics and supply chain techniques and practices; knowledge of purchasing systems, advanced calculation and planning knowledge, inventory or asset and facilities management.
  • Dynamic, efficient communicator, effective team-work player, result-driven, customer service oriented, analytical skills, and ability to work cross-functionally and under pressure.
  • Competence in the use of standard software used in the Bank (Word, Excel, Access, and PowerPoint); knowledge of SAP and Amadeus is desirable.
  • Ability to communicate and write effectively in French or English, with a good command of the other language.

Apply online

To apply for this position, you need to be national of one of AfDB member countries.
    Travel Services Assistant , African Development Bank Travel Services Assistant , African Development Bank Reviewed by Unknown on 10:47 PM Rating: 5

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