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ICT SUPPORT OFFICER WANTED AT BOTSWANA INNOVATION HUB


Job description
Reporting to the IT Services Manager, you will be responsible for ensuring uninterrupted expertise in IT Support and Maintenance, and ICT Project Management for the Botswana Innovation Hub (BIH).
KEY RESPONSIBILITIES :
• Provide 2nd & 3rd level support of ICT Infrastructure and Applications within Botswana Innovation Hub Organisation, (BIH Head Quarters, FSVC, and Microsoft Innovation Centre)
• To play a critical support and maintenance role for server and network administration for BIH WAN, LAN, Intranet, Webservers, and Exchange Servers.
• Manage ICT Service Level Agreements (SLA’s) with 3rd Parties
• To ensure all current IT applications and Infrastructure are operating effectively, thereby providing the highest level of system availability, backup and performance.
• To ensure Change Management procedures are adhered to when installing or upgrading system software.
• To ensure compliance to ICT Policies, ie, all network security, data integrity and regulatory procedures are adhered to.
• Provide a high-level of technical expertise to resolve major complex live business problems
• To ensure Information Security Guidelines are implemented as prescribed by BIH Information Security Policy.
• Play a part in conducting User Acceptance Testing and Operational Acceptance Testing of new Infrastructure and Applications releases.
QUALIFICATIONS AND EXPERIENCE
• At least a diploma or degree in IT or Equivalent.
• At least ITIL 2 Foundation and knowledge of Service Management.
• Cisco Certified Network Associate Certification (CCNA)
• Technical certification such as MSCE Certification will be an added advantage
• Proven Knowledge of Project Management Methodologies i.e. Prince 2
• Valid Driver’s License
• Experience in Storage, SAN and Virtualization Technology.
• Experience in VMware VSphere 5.5 and/or 6.0 & VMware VCenter 6.0, DELL Storage Arrays and HP Blade Servers.
• Understanding in Infrastructure Services; DNS, DHCP etc.
• Solid understanding of UNIX/Linux.
• Solid understanding of Information Systems Security frameworks standards such as COBIT, ISMS (ISO 27000).
• Basic understanding of SAP Business One.
Company
An exciting opportunity has arisen at Botswana Innovation Hub; Innovation is happening here, come and join us.
Closing date and application instructions
1. SEND APPLICATIONS TO : cgp@info.bw
2. Hand deliver to: CGP Consultants, Unit 103, Plot 64516, Showgrounds Close, Fairgrounds, Gaborone, Botswana
3. Contact us on : 3951147
Only shortlisted candidates will be contacted.
Closing Date : 05th June 2017 at 1700hrs
Paledi House ,
Plot 50664, Fairgrounds
Gaborone ,Private Bag 00265
Tel : +267 3913328
Fax : +26739133289
Email: info@bih.co.bw
www.bih.co.bw

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