MAINTENANCE PLANNER - ATLAS COPCO BOTSWANA

Maintenance Planner

Atlas Copco Botswana (Pty) are looking for suitably qualified candidates to fill the position of: Maintenance Planner

Requirements

Key Responsibilities

Lead Site Managers, Administrators and Planners to ensure the processes are in place and allow continuous improvement to meet or exceed Customer’s expectations
Conduct regular territory management analysis, in order to estimate the potential of each territory and the correlated capacity plan,
Develop a standard model of capacity calculation to be utilized by all Contracts.
Develop or improve KPI’s for faster and better evaluation of our:
Commitment: on time interventions
Competence: Time to Repair; First try
Customer satisfaction: NPS,
Monitor applicable service operations KPI’s, being in line within MRS division guidelines:
Backlog;
Breakdown order;
WIP;
NPS,
Keep service variance under control, through (a) good capacity utilization and (b) lowering nonproductive hours,
Keep WIP under control (right scheduling), and coordinate open jobs with operational managers
Ensure the Planners will make a proper and better use of the technicians availability, at different contracts, to avoid non-productive hours,
Benchmark the best practices within MRS globally, to optimize our processes,
Develop the right planner’s competence (knowledge; skills; attitude). Gap analysis and coaching,
Secure the utilization of standard MRS procedures for service orders planning and contract administration,
Secure no backlog of service plans interventions,
Ensure all Service Orders will be opened and closed properly and on time (daily or weekly follow up),
Advise stock levels when standard procedures does not fit the needs,
Ensure the Jobs will be planned well in advance and follow it up weekly,
Approve re-booking of the Service Orders when needed,
Clarify Invoice Disputes with customers and make sure the contracts payments are on time, allowing the intervention,
Ensure the highest level of customer satisfaction, assuring the planned jobs are done on time and efficiently,
Following the indicator "NPS" (Net Promoter Score) and make necessary adjustments to allow further improvements.

Knowledge / Educational requirements
The successful candidate will have the following requirements:

Certificate/Diploma preferably in Mechanical/Heavy Plant Engineering and 5 years’ Experience as a Maintenance Planner.

Personality requirements

Strong leadership skills;
Excellent listening and communication skills;
Team player with good relation building skills;
Pro-active and self-motivated person, result oriented;
Positive attitude and a strong commitment, able to get things done;
Always looking for better ways to do things;
Strong Customer focus;
Willing to travel domestic and international;
Able to work under pressure

Company profile

Atlas Copco Botswana (Pty) Ltd is part of the Atlas Copco Group and is dedicated to the sales, service and business marketing of various mining and construction products. The company has a Global reach spanning 180 Countries with over 46 000 employees.

Closing date and application instructions

Closing Date: 8 July 2016. Applications and detailed CVs may be forwarded to: bwahr.recruitment@bw.atlascopco.com. If no response is received within two weeks , the application should be deemed to have been unsuccessful.