CREDIT & COLLECTIONS OUTSOURCE LEAD

Orange invites candidates who wish to be part of a dynamic workforce to apply for the above mentioned position.

Reporting to the Credit & Collections Manager the incumbent will be responsible for collections related support for CRM by ensuring a smooth working relationship with collections outsourcer and performing quality assurance checks to ensure customer satisfaction and effectiveness of the outsourced teams.

The main duties include but are not limited to:

• Preparation of files for outsourcing at specific time in dunning process; Customer responses due to demand letter sent within stipulated days.
• Objective of reduction of old debt though vigorous follow ups with outsourcer, negotiate payments terms with debtors within reasonable limits and ensuring that agreed terms are strictly adhered to.
• Ensuring quality of standards and process adherence of the outsourcer.
• Revision / application of the contract with outsourcer
• Effective reporting to monitor business KPIs for outsourcer vs. budget
• Resolve related queries within set KPIs.
• Provide information, drive debt collection strategy & principles to support agencies on debt collection.
• Support attorneys with Power of Attorneys and customer information whenever required.
• Allocate payments from agencies as an when required.
• Cooperate with other related units of customer service to ensure good information flow in the department,
• To undertake any other relevant duties as required meeting the departmental overall goals

Qualifications and experience

• Degree in Accounting, Business related field or equivalent.
• At least 3 years post qualification experience in Accounting environment, credit control and or debt collection

Skills and competencies

• Supervisory skills
• Developing and coaching skills
• Good interpersonal skills
• Time management skills
• High customer and process orientation
• Ability to deliver successfully under pressure
• Highly analytical and organized
• Good written and verbal communication skills
• Fluency in languages – Local Language and English

Closing date and application instructions

Interested candidates who meet the minimum requirements can submit their applications, updated CV and certified copies of their academic certificates to: jobsbw.obw@orange.com The subject window on email should only contain the title of the position being applied for.

Closing date: 22nd July 2016.

Kindly note, that Orange Botswana shall only correspond to short-listed candidates.