FIELD SERVICE MANAGER WANTED IN LETLHAKANE

JOB PURPOSE

Manage field service teams as well as the condition monitoring team. To liase with the client on site and ensure that customer satisfaction is achieved according to the Company’s quality standards.

• Reporting to the General Manager.

JOB FUNCTION

• Plan, manage and coordinate all Field Service activities together with supervisors.
• Assist the Sales Manager and Commercial Manager in implementing and controlling the costing and pricing system for installations and services so that the budget is attained as follows:
  • -Control entertainment and handout budget.
  • -Control cell phone expenses and company car costs.
  • -Regular inspection of vehicle tools and PPE. Manage vehicle, tools, PPE checklist.
• Assist the Sales and Proposals departments with tenders, agreements and quotes for installations and other after Sales services.
• Assist with inspections and make recommendations where necessary.
• Source adequate equipment to site for staff to be able to perform their function in a safe manner.
• Conduct contractor pack inspection of completeness and sign off monthly.
• Submit invoice for work done to the mine for payment within 48 hours of work commencement.
• Implement and maintain Hawkeye system as the MR Condition Monitoring tool.
• Ensure that a maintenance plan is developed for each site and perform risk assessments and JSA/Alcohol test.
• Identify, investigate and repost on potential hazards, unsafe acts and accidents Draw/update and distribute operating and maintenance manuals to customers.
• Set performance goals for teams and communicate disciplinary code, policies and procedures to the Field Service installers and installation teams regularly.
• Employee elected changes are recorded in accordance with policy and changes are made within week before next payroll run.
• Personnel files are managed and maintained as per departmental standards.
• Processing of monthly salaries using input received and calculate new salary structures as required.
• Tax year end is reconciled by due date and monthly payroll is reconciled to GL.
• Take on of new employees onto the systems and deactivation of exited employees.
• Payroll protocols are maintained at all times and payroll queries resolved within 48hours.
• Forms and documentation for administration of benefits are processed according to organisational and fund requirements.

QUALIFICATION

• Diploma in Engineering
• Supervisory/Management Certificate
• At least 7 years relevant working experience of which at least 2 are on a senior level
• Experience with mills as well as knowledge of the NHSA would be advantageous.

REQUIREMENTS

• Safety and Quality Orientation
• Attention to detail and Customer focus
• Technical/Professional Knowledge and Skills
• Managing Conflict and Building a Successful Team

Closing date and application instructions

All qualifying candidates should submit their Cover letter, CV, Certified Certificates, ID and References to recruitment@letathr.co.bw before18th April 2017.

NB: All applicants should state the position applied for on the email subject.

Only shortlisted candidates will be contacted.