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FRONT DESK OFFICER - Botswana Public Officers Pensions Fund


Overview of role

To efficiently operate multi-line switchboard, receive and direct calls and visitors and promoting a positive image of the fund.

Job description

  • Cordially receive clients and address their queries or direct them to the relevant officer
  • Ensures availability of appropriate reading materials, BPOPF brochures and other tools for the comfort and information of waiting clients
  • Manages boardroom bookings to avoid double bookings
  • Maintains the appearance of the front desk office to ensure that it is consistent with client service standards by keeping it neat and tidy
  • Assists clients with completion of different forms to capture the correct information.
  • Prepares monthly telephone bills for staff to facilitate payment of bills
  • Check and ensure that office equipment is operational
  • To build reputable image, respectable image of the company
  • To raise awareness on BPOPF services

Requirements, Education and Experience

  • 3 years experience as a Front Desk Officer or similar work
  • In-house training: Customer Service
  • Computer literacy and knowledge of Microsoft office
  • Valid Botswana light duty driver's license
Competencies
  • Telephone etiquette
  • Customer focus
  • Listening skills
  • Analytical skills
  • Multitasking
  • Team work
  • Organisational skills
  • Self-motivated
  • Initiative
  • Effective communication
  • Interpersonal skills
  • Attention to detail

Company profile

Botswana Public Officers Pensions Fund (BPOPF) is dynamic and on the move, building on its legacy to remain a market leader within its sector. The plan is big, bold and ambitious. They have recently completed a restructuring exercise and intend to better position the organisation to achieve its goals and improve efficiency and service; the missing link is you!

Closing date and application instructions

To apply, please click on the link below and fill in the form (NB: We do not require your CV at this stage):
Closing date for applications: 24 March 2017.

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