FRONT DESK OFFICER - Botswana Public Officers Pensions Fund

Overview of role

To efficiently operate multi-line switchboard, receive and direct calls and visitors and promoting a positive image of the fund.

Job description

Cordially receive clients and address their queries or direct them to the relevant officer
Ensures availability of appropriate reading materials, BPOPF brochures and other tools for the comfort and information of waiting clients
Manages boardroom bookings to avoid double bookings
Maintains the appearance of the front desk office to ensure that it is consistent with client service standards by keeping it neat and tidy
Assists clients with completion of different forms to capture the correct information.
Prepares monthly telephone bills for staff to facilitate payment of bills
Check and ensure that office equipment is operational
To build reputable image, respectable image of the company
To raise awareness on BPOPF services

Requirements, Education and Experience

3 years experience as a Front Desk Officer or similar work
In-house training: Customer Service
Computer literacy and knowledge of Microsoft office
Valid Botswana light duty driver's license

Competencies

Telephone etiquette
Customer focus
Listening skills
Analytical skills
Multitasking
Team work
Organisational skills
Self-motivated
Initiative
Effective communication
Interpersonal skills
Attention to detail

Company profile

Botswana Public Officers Pensions Fund (BPOPF) is dynamic and on the move, building on its legacy to remain a market leader within its sector. The plan is big, bold and ambitious. They have recently completed a restructuring exercise and intend to better position the organisation to achieve its goals and improve efficiency and service; the missing link is you!