IT OFFICER - Botswana Public Officers Pensions Fund

Overview of role

Respond to and resolve incidents involving Information Systems, IT equipment and users to enable them to effectively use such systems and equipment in support of agreed IT service level agreements.

Job description

Provide user support
Provide technical support to the Fund computer systems in place
Configure and deploy IT equipment
Installs, maintain, troubleshoot and update software and ensure that all software’s are licensed
Monitor IT systems to ensure system functionality and availability to all users
Ensures antivirus functionality and apply repairs as required to ensure that user computers are updated as required
Maintain inventory of computer equipment, software and computer consumables
Assist with the preparation of operating budgets based on estimated ICT expenditure and support needs

Requirements, Education and Experience

Diploma in Information Technology, Computer Science or related field
IT Professional Certification and ITIL knowledge will be an added advantage
3 years' work experience in technical support environment and knowledge of help desk systems and procedures
Valid Botswana light duty driver's license

Skills and Competencies

Technical Skills
Planning and organizing
Customer oriented
Critical thinking
Problem solving
Communication Skills
Team work
Drive for results
Interpersonal effectiveness
Pro activeness
Attention to detail

Company profile

Botswana Public Officers Pensions Fund (BPOPF) is dynamic and on the move, building on its legacy to remain a market leader within its sector. The plan is big, bold and ambitious. They have recently completed a restructuring exercise and intend to better position the organisation to achieve its goals and improve efficiency and service; the missing link is you!