CLIENT IMPLEMENTATION MANAGER - RMB BOTSWANA

Client Implementation Manager - RMB

Purpose of Role
Reporting to the Solution Strategist, the role of the Client Implementation Manager is to effectively support the Coverage sector teams by managing client implementation processes against expectations. Client Implementation forms a part of the agreed Target Operating Model (TOM) for RMB, and is used as a lever to improve efficiencies and cost management across the business.

Requirements

Duties and responsibilities include, but are not limited to:

• Effective post-sale client engagement, expectation and relationship management
• Identification and co-ordination of process enhancements
• Management and successful implementation of projects within Corporate Banking
• Assist in product rollout
• Continually engage with Implementation / Project Managers to manage their performance against agreed objectives
• Deliver appropriate value in terms of the constraints of the project, priority, time, cost, quality and scope by:
• Compiling business requirement and business functional specifications where necessary.
• Delivering solutions that are driven by business requirements, are cost-effective and innovative using process methodologies and tools
• Continually ensuring business relevance of solution being built and working with business to facilitate the implementation
• Working with business to ensure that roles and responsibilities are understood and agreed
• Post implementation, analyse trends and recommend improvements
• Drive process improvements and track the success thereof
• Continually manage clients’ expectations and resolve / escalate ongoing issues
• During implementation, identify cross-selling opportunities and refer to relevant RM.
• Design the implementation plan and coordinate the roll out of the plan with the client, BU specialist and Service managers.
• Coordinate the client documentation, SLA’s, legal agreements, new processes to be implemented, client training and testing or piloting internal and external communication and change management.

Experience, skills and qualifications required for this role are as follows:

• Bachelor of Commerce or related degree.
• Financial or banking experience is preferable.
• 3-5 years solid business analysis experience with a proven process re-engineering experience
• Experience in the implementation of shared services would be an advantage.
• Experience of change management frameworks would be an advantage.

Proven competencies and skills:

• Analytical
• Business Process engineering
• Strong interpersonal skills
• Facilitation, presentation and communication skills
• Team player, yet independent and self-reliant
• Proactive, persevering and driven
• Delivery focused
• Problem solving skills
• Comfortable with complexity and tension
• Planning and organizing skills
• Advanced Excel (ability to develop and maintain spreadsheet models of medium complexity)
• Power Point Skills (ability to develop and prepare presentation packs)

Closing date and application instructions

Interested applicants are advised to send their Curriculum Vitae with an Application letter to the below email address by 14th June 2016.

recruitment@fnbbotswana.co.bw

Director Human Resources
First National Bank Botswana
P O Box 1552
Gaborone
Botswana