De Beers is on the threshold of a new era. We are organizing and designing the business to be able to respond to the dynamic nature of world markets and changing needs of our customers. To achieve this we require dynamic and passionate talent that can ensure that the business achieves it’s short and long term strategic objectives.
Customer Service & Business Support Manager
De Beers Global Sightholder Sales continues to evolve its customer centric approach, enhance its sales and relationship management capabilities. This role is centred on delivering key elements of the business process, including (but not limited to) producing Management Information and Project Management with respect to the delivery of strategic Customer Services.
Customer Service & Business Support Manager therefore supports De Beers’ position as the preferred business partner for Customers by developing and coordinating the delivery of tailored customer services providing end to end business support to a number of areas including Sales, Product Planning, Information Management and Financial Planning.
Do you have what it takes?
Strong analytical skills including IT, researching, visualization, solving complex problems and articulating solutions.
Expertise in Customer Relationship Management systems.
Are you articulate and can pay attention to detail?
Do you have the ability to work across boundaries and cross-functionally?
Do you have experience in vendor management, governance rules and competition law?
Requirements
Expertise in Customer Relationship Management systems.
Are you articulate and can pay attention to detail?
Do you have the ability to work across boundaries and cross-functionally?
Do you have experience in vendor management, governance rules and competition law?
Requirements
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS
Bachelors /Honors Bachelor’s degree or equivalent in a relevant technical discipline, e.g. Research, Economics, or proven
track record of practical experience in a similar role.
Company profile
The De Beers Group of Companies is the world’s leading diamond company. Since our founding 125 years ago, our employees have built a legacy of unparalleled leadership in the exploration, mining and marketing of diamonds. The partnership between Botswana and De Beers is in its fifth decade. With the relocation of De Beers’ international diamond sales to Gaborone, one of the world’s most recognized public-private partnerships has been affirmed for the next generation.
Closing date and application instructions
If the above describes you, please share a video on drop box to DBGSSRecruitment@debeersgroup.com.
Stating: what you could bring to a Customer Centric Organization.
Why you feel you are the best candidate for the role?
Closing Date: 5th March 2017
Only shortlisted candidates will be contacted and shall be subjected to further assessment.
Location
Gaborone
Gaborone
EMPLOYMENT AT DE BEERS BOTSWANA
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