Site Manager

Site Manager

Reports to: RSC Africa Director Department: Administration Location: Pretoria, South Africa Grade: 8 (I) Starting Salary: $50,000 Status: Exempt

RSC Africa The Resettlement Support Center (RSC) Africa operates a US refugee resettlement program in sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. RSC Africa is responsible for the preparation of refugee case files for adjudication by US Citizenship and Immigration Services (USCIS) officers, as well as the out-processing and cultural orientation of all approved cases. RSC Africa is administered by the Church World Service Immigration Refugee Program (CWS/IRP) and is based in Nairobi, Kenya.

Benefits CWS Global and RSC Africa offer a total compensation package. The total compensation package includes a housing stipend, company life insurance, comprehensive health insurance, vision coverage, a non-participatory 5% retirement contribution, 22 vacation days a year, 3 personal days per calendar year, 1 day of sick leave per month, AD&D insurance, Bereavement leave, Employee Assistance Program (EAP), and optional dental coverage.

EEOC Church World Service does not discriminate on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, or veteran status in employment or the provision of services.

Due to the volume of applications that we receive, only those individuals shortlisted will be contacted.

To Apply: Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enfte06o

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.

Eligibility List The eligibility list established as a result of this job posting will be used for a minimum of six months or until the list is exhausted. This list will be used to fill any current and immediate future vacancies. Individuals who are interested in this position should submit their applications materials now.

Communications HR will use the e-mail you provided in ApplicantStack as the official means of communications for this recruitment process.

Application Materials Your application materials should clearly indicate how you meet the requirements of the position. Be sure your resume is in an easy to read format. Dates of employment on your resume should be in mm/yy format.

Primary Purpose The RSC Site Manager is responsible for the management of the CWS operated Resettlement Support Center Africa (RSC Africa) Sub-Office based in Pretoria, South Africa. The RSC conducts case processing and cultural orientation for eligible refugees throughout sub-Saharan Africa for the US Refugee Admissions Program (USRAP). CWS administers RSC Africa through a cooperative agreement with the US Department of State, as part of its Immigration and Refugee Program.

Supervision This position reports to the RSC Africa Director based in Nairobi, Kenya and directly supervises six positions: Senior Field Team Leader, Cultural Orientation Team Leader, IT Officer, Finance Officer, Logistics Officer and an Administrative Assistant.

Essential Duties Management and Supervision

1. Provides leadership and overall management to the RSC Africa Pretoria Sub-Office.
2. Ensures efficient and cost-effective program implementation in coordination with Nairobi based Deputy Director for Operations, Regional Supervisors, and Cultural Orientation Coordinator to ensure that case processing and Cultural Orientation targets for southern Africa are met.
3. Directly supervises the Senior Field Team Leader, Cultural Orientation Team Leader, IT Officer, Finance Officer, Logistics Officer and an Administrative Assistant and others as may be appropriate.
4. Coordinates with the RSC Africa Director on the direction and management of the Sub-Office, including staff and resource development, preparation and monitoring of annual plans, and RSC Pretoria Sub-Office budget development and tracking.
5. Serves as the primary point of contact for all responses regarding security or emergency health crises that may arise, in conjunction with the CWS Staff Security Coordinator, Regional Representative, RSC Africa Director and the CWS corporate center.
6. Ensures working culture that values attention to detail, innovation in practices, and responsiveness to refugee clients, funders and operational partners.

Program Implementation

1. Consults with the RSC Africa Director and provides effective leadership to refugee case processing activities, including identifying strategies to efficiently move cases forward through the RSC process.
2. Ensures the timely and effective implementation of case processing guidance.
3. Ensures that there is effective coordination between the Operations, Cultural Orientation, Data Integrity and Human Resources units in identifying staff training needs and organizing/developing training activities that respond to these needs.

Administration and Budget

1. Provides direct oversight of logistics, general services, information technology, finance, and human resources functions of Pretoria Sub-Office.
2. Relays budgetary needs of the Sub-Office to RSC Africa Director and Deputy Director for Administration, and closely monitors Sub-Office expenses.
3. Provides leadership to ensure good stewardship of financial resources and RSC assets, including participation in annual financial audits.
4. Ensures that administrative policies support the accountability, transparency, and efficiency of RSC Africa, and are in compliance with the Cooperative Agreement, relevant OMB Circulars, and PRM and CWS policies.
5. Works closely with the Human Resources Department in Nairobi and serves as a primary point of contact for all HR-related questions for the Sub-Office staff.
6. Leads recruitment and hiring of Sub-Office staff in coordination with appropriate Nairobi-based supervisors and managers.

Representation and External Relations

1. Maintains regular communication with the Senior Management Team at RSC Africa, Nairobi, Kenya
2. Maintains collaborative and productive working relationships with USRAP partners, including US Citizenship and Immigration Services (USCIS), the United Nations High Commissioner for Refugees (UNHCR) and the International Organization for Migration (IOM).
3. Oversees RSC Africa’s staff members’ communications with counterparts in PRM, CIS, UNHCR and IOM.
4. Conducts periodic work travel in the region to maintain strong relations with partners’ regional offices Southern Africa.
5. Maintains regular contact with CWS Relief, Development, and Protection staff to further One CWS team in Africa.
6. Represents CWS and RSC Africa in the community and acts as point of contact for community stakeholders.

Qualifications

Education:

Bachelor’s Degree in a related field required.

Master’s Degree in International Relations, Business Management, Public Administration, Migration Studies or another relevant field is preferred.

Experience: Minimum of 3 years management experience with an international organization, preferably focused on refugee case processing or other aspects of refugee resettlement is required.

Experience ensuring compliance with government-funded projects is preferred.

Experience in managing a diverse staff, and the ability to lead teams in a multi-cultural environment is required.

Experience with staff performance management and conflict resolution is required.

Knowledge/Skills:

• Knowledge of US federal government contract regulations. • Knowledge of oversees refugee case processing, including the management of electronic data via WRAPS, is highly desirable • Proven leadership and decision-making skills • Strong verbal and written communication skills • Demonstrated organizational skills, as well as strong analytical and problem solving skills

Abilities: The Site Manager must have the ability to: • Travel within and able to travel within the region and to Kenya and/or the US on short notice; • balance the competing needs and demands of different partner agencies; • maintain confidential information; • maintain high performance standards and attention to detail; • conduct oneself in a professional manner and to represent the best interests of RSC Africa and CWS; • deal effectively and courteously with associates, outside agencies, refugees and members of the general public; • carry out all of the duties of the position efficiently and effectively with minimal supervision; • work independently and contribute to overall operations of RSC Africa;
• take initiative in the development and completion of projects within the specified timeframe; • maintain strict confidentiality with RSC Africa administrative and operational information; • manage a diverse workload under pressure with competing priorities; • work well as a team in a multi-cultural environment while maintaining a high level of motivation; • effectively manage RSC Africa’s resources; and • actively participate in the successful implementation of the U.S. Refugee Admissions Program (USRAP).

Working Conditions Physical: This position requires sitting, standing and using fine finger movements.

Environmental: Normal office working conditions.

Special Requirements: A background check which includes references and an educational and criminal check is required before the start of employment. A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate may be required to travel to the US on short notice. Must be legally eligible to work and obtain a work permit in South Africa. Must have proof of Yellow Fever vaccination before traveling for RSC Africa. Employee will be entrusted with the receipt, custody and payment of money.

Licensing/Certification: None

Competencies

Communication Ensure effective exchanges of information with others. Examples of skills and behaviors include speaking to others respectfully; expressing ideas in a logical, organized way; sharing information appropriately; and clarity and conciseness in written communication.

Relationships Ensure constructive and supportive interactions with others. Examples of skills and behaviors include being positive and supportive when working with others; sharing information and resources freely; resolving conflict constructively; and proactively working to remove obstacles to success for others.

Job Knowledge Utilize and apply job related knowledge to complete job tasks at a level that meets or exceeds expectations. Examples of skills and behaviors include utilizing job knowledge to solve problems or develop new approaches; maintaining or enhancing skills through continuing education; and taking on projects that will develop or enhance skills.

Teamwork Work effectively and contribute as a member of a team. Examples of skills and behaviors include supporting other team members by sharing information; covering the work of others during absences, vacations etc.; and actively participating in developing ideas for ways to increase team effectiveness.

Problem Solving
Analyze information and develop solutions to challenges that arise during the course of performing a job. Examples of skills and behaviors include researching and collecting facts; defining the issues and the parties affected; formulating options/solutions for addressing the problem; and engendering support for and implementing the solution.

Operational Leadership Successfully lead a group to achieve operational goals. Examples of skills and behaviors include priority setting; timely decision making; planning and organizing; delegation; and managing and measuring work.

Building and Leading Effective Teams Earn the respect of team members, create strong morale and spirit on the team and utilize the unique skills of all team members. Examples of skills and behaviors include managing diverse relationships; flexibility; being open and receptive; running effective team meetings; and exhibiting integrity and trustworthiness.

Strategic Leadership Accurately anticipate future consequences and trends and translate them into the fulfillment of workable strategies and plans. Examples of skills and behaviors include problem solving; dealing with ambiguity, creativity; innovation management and business acumen.

How to apply:

Please click the below link to apply directly online to this position.

http://rscafrica.applicantstack.com/x/detail/a2d9enfte06o

This position is open to international applicants.

Please note RSC Africa does not accept resumes for positions that are not posted. All applicants are required to submit their resume using the on-line applicant tracking system.