Botswana Telecommunications Corporation Limited, the leading Telecommunications and Information Services Company, is looking for Batswana citizens who are Customer focused, talented, innovative, dynamic and highly motivated with a high level of integrity, a “ can-do” attitude to fill the following vacancies.
GENERAL MANAGER - CUSTOMER CARE
Reporting to the Managing Director, the incumbent will provide professional customer care inputs to the creation and maintenance of all BTCL strategy that will create and deliver shareholder value. Furthermore the incumbent will direct customer activities within an agreed framework, meeting targets for return on investment, profitability and customer satisfaction, and lead a team of senior managers under the Contact Center, Intergrated Channel, Post Sales and Billing and Collections in creating a successful business which meets investors requirements for profitability. The incumbent will be expected to use relevant metrics and measures to routinely monitor progress against target and appropriate managerial action to ensure targets are met or exceeded in all BTCL touchpoints, business fulfilment and assurance. Maintain effective working relationships with Government, Suppliers, Regulatory and International Authorities ensuring that BTCL position is well represented and fully understood. The successful candidate will also contribute to the operational management as part of the Executive Committee.
Requirements
Job Requirements
The ideal candidate should possess Degree in Business Administration, or equivalent with ten (10) years professional experience with three (3) years of relevant experience in managing a successful Customer Service Division in an emerging market. Masters Degree and Membership of a relevant Professional Association will be an added advantage.
The ideal candidate should possess Degree in Business Administration, or equivalent with ten (10) years professional experience with three (3) years of relevant experience in managing a successful Customer Service Division in an emerging market. Masters Degree and Membership of a relevant Professional Association will be an added advantage.
Competencies
- Solving Problems
- Influencing People
- Adapting Approaches
- Delivering Results
Benefits
Remuneration: The Company offers a competitive compensation package, commensurate with qualifications, skills and experience.
Closing date and application instructions
If you have the above capabilities kindly submit your application, your latest CV and certified copies of certificates to: Head of Human Resources Services, P.O Box 700 Gaborone, 7th Floor, Megaleng House or send e-mail to recruitment@btc.bw.
NB: we respond to shortlisted candidates only
CLOSING DATE: 9th June 2016
CLOSING DATE: 9th June 2016
GENERAL MANAGER - CUSTOMER CARE - BOTSWANA TELECOMMUNICATIONS CORPORATION
![GENERAL MANAGER - CUSTOMER CARE - BOTSWANA TELECOMMUNICATIONS CORPORATION]()
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