5. KEY RESPONSIBILITIES
⢠"Ensure you remain alert of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to: Identifying your customer, know your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers".
5.1 Sales and Business Acquisition
⢠Agree Branch Budgets and aim to achieve and exceed them through proper and focused delegation to Staff
⢠Monitor sales daily and put in place remedial plans
⢠Drive to defend existing customer base as well as drive to acquire new customers
⢠Cross Sell new and existing products and services to existing and prospective customers
⢠Tele-consult customers for potential and new business
⢠Active participation in the CB Shared distribution strategy to execute branch action plans for meeting revenue and cost targets.
⢠Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the bank.
5.2 Compliance & Control and Premises(Operational Risk Management):
⢠Ensure all the tools for Operational Risk Management (KCS, KRI, OR KCSA) are in place, understood, performed and adhered to.
⢠To take overall high level responsibility of premises, inventory, stationery and security in the Branch
⢠To take full control of Key Control Standards (personally) and co-ordinate their departmental modifications and make sure they are understood and adhered to
⢠To ensure that the Branch has all the necessary Books of Reference e.g. Process Manuals etc and that these are understood and adhered to.
⢠Ensure your staff are trained in combating money laundering.
⢠Ensure you remain alert to risk of money laundering and assist in the Bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
5.3 COMPLIANCE RISK MANAGEMENT :
⢠Ensure that you observe all Group Control Requirements as stipulated under Group Policy and also adhere to CRM (Compliance Risk Management) By assisting in compliance with local regulators (Bank of Botswana) and all regulations, policies and procedures as laid down by the bank and group.
1. Provides the day to day liaison between Country Compliance and their business areas:
a. Escalate issues
b. Seek guidance on interpretation of regulations and GCS
c. Provide confirmation as to business controls environment
d. Coordinate the training of the business for Compliance matters
2. Assigned in each business to address day to day compliance matters on behalf of the Business Heads.
a. When regulations change , undertake an impact analysis for their business area
b. Decide on the applicability of regulations or GCS`s to their business areas
c. Ensure the quality and consistency of the controls are adequate, current and fully documented
d. Ensure the quality and consistency of the monitoring plans is adequate, current and fully documented.
e. Ensure exceptions and breaches are reported to their respective Business Heads and resolved adequately
f. Document the application and approvals of dispensations
g. Raises non-actions by the businesses to the Business Head for sanctioning
h. Provides assurance to the Business Heads on Compliance status within the business
i. Oversight of Compliance culture for their business (e.g. handovers, role changes toolkit, etc).
3. Provide adequate support to staff responsible for undertaking business monitoring / testing e.g. guidance on scope, quality and
Content of monitoring.
4. Ensure the organization of Compliance related training (e.g. CRM framework, code of Conduct, local laws, etc)
5. Ensure the business reports , generated as part of the on - going business monitoring / testing are circulated appropriately
6. Coordinate any inspections by external authorities within the business.
5.4 Service Quality
⢠Set and Monitor Branch Services Standards
⢠Delivery of high standard of service to customers-(Put tracking measures in place)
⢠Attend/Monitor resolution of customer complaints and aim for 48 hours turnaround time.
⢠Maintain cleanliness and good appearance of the Branch and Staff
5.5 Credit Administration and Control
⢠Comply with Credit Policy and Product Programs.
⢠Exercise good credit administration and control to prevent frauds and losses particularly as regards the management of overdrafts
⢠Manage front end credit collection
5.6 People
⢠Carry out a thorough staff competency model (LDP)
⢠Create a comprehensive Training and Staff Rotation Plan and adhere to it
⢠Put in place a clear and easy to understand Performance Appraisal System to facilitate rewarding good performance
⢠Create a good communication system and channels to facilitate easy and clear flow of information -Up ,down and lateral
⢠Manage staff leave, and over time
⢠Manage staff complaints discipline and grievance resolution
5.7 Key Activities
1. Manage sales processes
2. Manage cash / security custodial responsibility
3. Ensure effective quality service
4. Manage operational efficiency and cost controls
5. Ensure compliance with Group Key control standards
6. Ensure compliance to CRM control matrix to avoid regulatory breaches by assisting local regulators (Bank of Botswana) to carry out their audit effectively. Coordinate any inspections by external authorities within business. Ensure adherence to group Operational Risk Policy (compliance to policies and procedures). Coordinate training for compliance matters, document the application and approvals of dispensations, ensure the quality and consistency of monitoring plans are adequate, current and fully documented, ensure exceptions and breaches are reported to their respective business heads and resolved adequately.
5.8 HEALTH AND SAFETY
1. Ensure all relevant local HS&E legal requirements, Group HS&E standards are complied with at the workplace where they have operational control.
2. Ensure all line reports are adequately trained with the necessary skills and knowledge to manage HS & E risks relevant to their assigned jobs.
3. Support the implementation of Group HS&E target and programmes.
4. Ensure HS&E risks are identified and appropriate risk mitigation actions are implemented to provide a safe working environment for their line.
5. Ensure that accidents, incidents are recorded, reported, investigated and that lessons learned are implemented.
6. Ensure new employees are given appropriate HS&E induction.
Key Roles and Responsibilities
Enter roles and responsibilities
Qualifications and Skills
Enter qualifications and skills
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
APPLY
⢠"Ensure you remain alert of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to: Identifying your customer, know your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers".
5.1 Sales and Business Acquisition
⢠Agree Branch Budgets and aim to achieve and exceed them through proper and focused delegation to Staff
⢠Monitor sales daily and put in place remedial plans
⢠Drive to defend existing customer base as well as drive to acquire new customers
⢠Cross Sell new and existing products and services to existing and prospective customers
⢠Tele-consult customers for potential and new business
⢠Active participation in the CB Shared distribution strategy to execute branch action plans for meeting revenue and cost targets.
⢠Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the bank.
5.2 Compliance & Control and Premises(Operational Risk Management):
⢠Ensure all the tools for Operational Risk Management (KCS, KRI, OR KCSA) are in place, understood, performed and adhered to.
⢠To take overall high level responsibility of premises, inventory, stationery and security in the Branch
⢠To take full control of Key Control Standards (personally) and co-ordinate their departmental modifications and make sure they are understood and adhered to
⢠To ensure that the Branch has all the necessary Books of Reference e.g. Process Manuals etc and that these are understood and adhered to.
⢠Ensure your staff are trained in combating money laundering.
⢠Ensure you remain alert to risk of money laundering and assist in the Bank's effort in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
5.3 COMPLIANCE RISK MANAGEMENT :
⢠Ensure that you observe all Group Control Requirements as stipulated under Group Policy and also adhere to CRM (Compliance Risk Management) By assisting in compliance with local regulators (Bank of Botswana) and all regulations, policies and procedures as laid down by the bank and group.
1. Provides the day to day liaison between Country Compliance and their business areas:
a. Escalate issues
b. Seek guidance on interpretation of regulations and GCS
c. Provide confirmation as to business controls environment
d. Coordinate the training of the business for Compliance matters
2. Assigned in each business to address day to day compliance matters on behalf of the Business Heads.
a. When regulations change , undertake an impact analysis for their business area
b. Decide on the applicability of regulations or GCS`s to their business areas
c. Ensure the quality and consistency of the controls are adequate, current and fully documented
d. Ensure the quality and consistency of the monitoring plans is adequate, current and fully documented.
e. Ensure exceptions and breaches are reported to their respective Business Heads and resolved adequately
f. Document the application and approvals of dispensations
g. Raises non-actions by the businesses to the Business Head for sanctioning
h. Provides assurance to the Business Heads on Compliance status within the business
i. Oversight of Compliance culture for their business (e.g. handovers, role changes toolkit, etc).
3. Provide adequate support to staff responsible for undertaking business monitoring / testing e.g. guidance on scope, quality and
Content of monitoring.
4. Ensure the organization of Compliance related training (e.g. CRM framework, code of Conduct, local laws, etc)
5. Ensure the business reports , generated as part of the on - going business monitoring / testing are circulated appropriately
6. Coordinate any inspections by external authorities within the business.
5.4 Service Quality
⢠Set and Monitor Branch Services Standards
⢠Delivery of high standard of service to customers-(Put tracking measures in place)
⢠Attend/Monitor resolution of customer complaints and aim for 48 hours turnaround time.
⢠Maintain cleanliness and good appearance of the Branch and Staff
5.5 Credit Administration and Control
⢠Comply with Credit Policy and Product Programs.
⢠Exercise good credit administration and control to prevent frauds and losses particularly as regards the management of overdrafts
⢠Manage front end credit collection
5.6 People
⢠Carry out a thorough staff competency model (LDP)
⢠Create a comprehensive Training and Staff Rotation Plan and adhere to it
⢠Put in place a clear and easy to understand Performance Appraisal System to facilitate rewarding good performance
⢠Create a good communication system and channels to facilitate easy and clear flow of information -Up ,down and lateral
⢠Manage staff leave, and over time
⢠Manage staff complaints discipline and grievance resolution
5.7 Key Activities
1. Manage sales processes
2. Manage cash / security custodial responsibility
3. Ensure effective quality service
4. Manage operational efficiency and cost controls
5. Ensure compliance with Group Key control standards
6. Ensure compliance to CRM control matrix to avoid regulatory breaches by assisting local regulators (Bank of Botswana) to carry out their audit effectively. Coordinate any inspections by external authorities within business. Ensure adherence to group Operational Risk Policy (compliance to policies and procedures). Coordinate training for compliance matters, document the application and approvals of dispensations, ensure the quality and consistency of monitoring plans are adequate, current and fully documented, ensure exceptions and breaches are reported to their respective business heads and resolved adequately.
5.8 HEALTH AND SAFETY
1. Ensure all relevant local HS&E legal requirements, Group HS&E standards are complied with at the workplace where they have operational control.
2. Ensure all line reports are adequately trained with the necessary skills and knowledge to manage HS & E risks relevant to their assigned jobs.
3. Support the implementation of Group HS&E target and programmes.
4. Ensure HS&E risks are identified and appropriate risk mitigation actions are implemented to provide a safe working environment for their line.
5. Ensure that accidents, incidents are recorded, reported, investigated and that lessons learned are implemented.
6. Ensure new employees are given appropriate HS&E induction.
Key Roles and Responsibilities
Enter roles and responsibilities
Qualifications and Skills
Enter qualifications and skills
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
APPLY
Branch Manager - Mahalapye
![Branch Manager - Mahalapye]()
Reviewed by Unknown
on
6:45 AM
Rating:
