Operations Director at G4S - Botswana

Job Introduction:

Reporting to the  Managing Director - Botswana, the Operations Director will manage the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The incumbent is also responsible for monitoring the quality standards of Manned Security and Cash Solutions services, ensuring adherence to regional standards.

Role Responsibility:

Effective management of the division’s financial performance

• Manage relationship between actual results, budgets and forecasts
• Initiate cost saving model and controls
• Gross Margin Management
• Ensure Labour Efficiency according to standards
• Ensure Overheads control according to standards
• Achieve Contract profitability according to targets
• Prevent claims through regular customer risk assessments
• Achieve existing Revenue Growth
• Manage escalation to completion

 Effective management of the division’s people performance

• Proper allocation of employees to positions to fulfil contract requirements
• Analyse and address employee turnover
• Ensure appropriate level employee training and development
• Maintain excellent employee motivation, performance management and engagement
• Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures

Client retention and maintaining customer service levels

• Ensuring that all required formal customer meeting are scheduled, attended and documented
• Ensure quality service delivery in line with the ‘G4S Way’

New business development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
• Demonstrate a thorough understanding of the competitor environment faced by the Country/region.
• Involvement in community and business forums and general public profile

The Ideal Candidate:

Qualifications

• Relevant Tertiary qualification and successful completion of higher schooling qualification +3
• Driver’s License

 Experience

• Five years’ experience in operations management
• Exposure to manned security services is a distinct advantage

Competencies

• Leading people
• Delivering performance
• Managing professionally .
• Collaborating and Co-operating
• Driving Change

 Skills

• Written communication skills, at a high proficiency level
• Verbal communication skills, at a high proficiency level for both English and French language(s)
• Computer proficiency in:

1. Microsoft Word
2. Microsoft Excel
3. Microsoft PowerPoint
4. EasyRoster Advantageous
5. VIP Payroll Advantageous
6. Google Mail and Google Drive Advantageous

We are committed to employing Africans for Africa which would give preference to local Botswana citizens.

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