RECEPTIONIST

BOPEU
Position Title: RECEPTIONIST

Main Purpose of the job:
To operate an automated switchboard systems and direct incoming and outgoing calls to staff in a polite and efficient manner as well as receive and direct visitors ina manner which promotes a positive image of the Union for customer service.

Key Performance Ares
1.Respose to routine quiries from the public and other Enquiries
2.Direct calls to appropriate offiers
3.Printing staff telephone bills
4.Ensures thst the bills are paid
5.Receive and direct visitors
6.Customer satisfaction

Position Requirements Education:
Certificate in Office Administration and Receptionist's course

EXPERIENCE:minimum of two years as a Receptionist with basic computer skills

COMPETENCIES:
•Communication skills
•Customer Service
•Presentable
•Courtesy

Core Activities & Accountabilities
1.Recieves incoming calls and directs them to appropriate offices
2.Answers routine queries relating to the activities and business of the Union
3.Accurately takes telephonic messages and passes them on to recipients
4.Reports non-functional telephone lines and extentions to BTC and make follow-ups
5.Ensures that telephone recording and management systems are working at all times and reports non-functional equipment
6.Maintains manual records of calls as required
7.Receives visitors and directs them to relevant office(r)s
8.Assist members in completing application forms for membership and benefits
9.Summarise telephone and fax charges and identifies privAte calls;prepare telephone accounts and distributes to staff for payment
10.Undertakes typing and general clerical assignments as required
11.Checks to ensure that reception ares is maintained clean,neat and tidy at all times and that publications are available for visitors to read while waiting
12.Organises refreshments for visitors as necessary

The Union offers an attractive remunerative package that includes:-
•Competitive salary
•Contributory Pension scheme (employer pays 10% : employee 5%)
•Generous Leave of 24 days per annum
•Group Life Cover
•Optional Funeral scheme cover
•Medical Aid (employer pays 50% ; employee pays 50%)
•Staff loan Scheme

Direct your applications to:
The General Secretary
Or hand-deliver to Plot 54374
P.O. Box 320
Grand Union Building
Gaborone
CBD

Dealine for submission of applications is 20th February 2015

Source:Botswana Guardian 6th Feb 2015