CONCESSION MANAGER (BUSH BASED) - WILDERNESS SAFARIS

Wilderness Safaris is looking for dynamic and energy packed suitable individuals who are self-motivated team players, and are dedicated and committed to providing excellent service within a high pressure environment. The individuals should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with camp management and staff. We wish to invite suitably qualified candidates to apply for the below position.

CONCESSION MANAGER (BUSH BASED)

PURPOSE OF THE JOB
The Concession Manager is responsible to retain, motivate and develop their team as well as maintain a high level of asset control. They will be expected to drive the success of the concession through delivering exceptional service to all guests. They will ensure the profitability of the concession and drive all guest services through effective management and communication with their team to attain a unique guest experience.

Requirements

REPORTING RELATIONSHIPS

The Concession Manager reports to the section Operations Manager.
The role does have supervisory responsibilities – Camp General Managers report to Concession manager.
The role involves cooperation and coordination with other administrative staff within the executive management team as well as the rest of the company.

BRIEF DESCRIPTION OF POSITION

Overall efficient operation and management of the lodges/camps – including all front of house, and back of house functions.
Focusing on guest welfare and ensuring that their experience/stay at the individual camps exceeds expectations.
Operating according to and in compliance with - WS standards of operations, company policies and procedures, and WS code of conduct.
Estimating the quantifiable characteristics of products, events, or information.
Monitoring and controlling resources and overseeing the spending of funds.
Monitoring of processes, materials and surroundings.

QUALIFICATIONS

A degree or equivalent tertiary qualification in hospitality and or business management studies.
Minimum of 5 years of management experience in the related field.
Proven experience in managing multiple properties, assets and staff compliment in remote locations.
Proven leadership skills, specifically in managing diverse management teams.
Proven record of outstanding staff relations.

COMPETENCIES

Passion for ecotourism.
Customer service focused.
Sales and target driven.
Eye for detail.
Commercial awareness.
Excellent communication, organisation and planning skills.
Motivator.
Ability to adapt and learn.

Company profile

Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.