Customer Service Specialist

Customer Service Specialist

JOB PURPOSE

To provide a strong supporting role, sharing information and advising the client of appropriate course of action where necessary

KEY PERFORMANCE AREAS:

• Takes inbound and outbound calls.
• Deals with correspondence-related functions when required
• Advises client of appropriate course of action in adherence with procedural and quality standards
• Is able to complete multiple processes
• Comply with corporate governance policies, procedures and standards
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party

REQUIREMENTS

• COP in short term insurance
• Computer literacy
• Good oral and written communication skills
• Basic analytical aptitude

The position will be based in our new Maun office.

Should you meet the above requirements and wish to apply for this position, please apply in writing including your CV to – HR Department, Old Mutual Short-Term Insurance, P/Bag 00347, Gaborone or email to contactus@oldmutual.co.bw

Closing date for applications is Monday 27th April 2015