DISTRIBUTION AND CUSTOMER CONSULTANT - OLD MUTUAL BOTSWANA LIFE INSURANCE COMPANY

Distribution and Customer Consultant

Business: Old Mutual Botswana Life Insurance Company

Qualification Information: Completed High School Business or Sales Marketing Qualifications. Product knowledge and relevant experience advantageous

Reporting to: Chief Operations Officer

Key Focus & Role Description: This role is individually accountable for assisting the account specialist to manage a portfolio of existing clients. The incumbent is accountable for achieving results through own efforts periods of over 3 months to 1 year.

Requirements

Client Service Delivery

Assists the Account Specialist to manage a portfolio of existing clients.
Assists with managing all contracted client deliveries relevant to each arm of the Corporate Business.
Assists with managing client relationships.
Monitors all client deliveries.
Produces a year planner for all deliveries in conjunction with the Production Team.

Personal Effectiveness

Accepts and lives the company values.
Accountable for service delivery through own eff orts.
Collaborates eff ectively with others to achieve personal results.
Individually accountable for managing own time tasks and output quality over periods of 1 day to a max of three months.
Makes increased contributions by broadening individual skills.

Bancassurance

Take responsibility for delivery of Bancassurance metrics
Deploy and embed the multi-partner bancassurance model in Botswana (hold bancassurance workshops and set-up project team for each partnership)
Identify bancassurance opportunities and bed down as per bancassurance framework
Submit and track bancassurance KPI’S and updates to the Group
Knowledge transfer -Impart bancassurance knowledge and skills, and equip in-country personnel to run with the bancassurance framework
Support the development of other alternative distribution initiatives to expand distribution an increase sales

Digital

Take responsibility for delivery of Digital metrics
Customise the SADC Digital strategy for deployment in Botswana
Assist/support the design and development of digital Customer Value Proposition
Identify and provide research on Mobile Network Operators in the Botswana market
Facilitate digital bancassurance in Botswana

Customer Experience Lead

Lead implementation of customer maturity model for both short term and life business
Initiate plans and execute on delivering targeted maturity levels.
Facilitate and monitor customer experience in the business (manage key customer metrics to be to plan, complaints and draft appropriate interventions and mitigations

Closing date and application instructions

Application Process:
This vacancy will be open until 15th January 2016. Anyone wishing to apply should forward an updated CV to the HR Business Partner: Contactus@Oldmutual.co.bw

All applicants who have not received feedback by 22nd January 2016 please consider your application not successful.