DISTRIBUTION AND CUSTOMER CONSULTANT - OLD MUTUAL BOTSWANA LIFE INSURANCE COMPANY


Distribution and Customer Consultant
Business: Old Mutual Botswana Life Insurance Company
Qualification Information: Completed High School Business or Sales Marketing Qualifications. Product knowledge and relevant experience advantageous
Reporting to: Chief Operations Officer
Key Focus & Role Description: This role is individually accountable for assisting the account specialist to manage a portfolio of existing clients. The incumbent is accountable for achieving results through own efforts periods of over 3 months to 1 year.

Requirements

Client Service Delivery
  • Assists the Account Specialist to manage a portfolio of existing clients.
  • Assists with managing all contracted client deliveries relevant to each arm of the Corporate Business.
  • Assists with managing client relationships.
  • Monitors all client deliveries.
  • Produces a year planner for all deliveries in conjunction with the Production Team.
Personal Effectiveness
  • Accepts and lives the company values.
  • Accountable for service delivery through own eff orts.
  • Collaborates eff ectively with others to achieve personal results.
  • Individually accountable for managing own time tasks and output quality over periods of 1 day to a max of three months.
  • Makes increased contributions by broadening individual skills.
Bancassurance
  • Take responsibility for delivery of Bancassurance metrics
  • Deploy and embed the multi-partner bancassurance model in Botswana (hold bancassurance workshops and set-up project team for each partnership)
  • Identify bancassurance opportunities and bed down as per bancassurance framework
  • Submit and track bancassurance KPI’S and updates to the Group
  • Knowledge transfer -Impart bancassurance knowledge and skills, and equip in-country personnel to run with the bancassurance framework
  • Support the development of other alternative distribution initiatives to expand distribution an increase sales
Digital
  • Take responsibility for delivery of Digital metrics
  • Customise the SADC Digital strategy for deployment in Botswana
  • Assist/support the design and development of digital Customer Value Proposition
  • Identify and provide research on Mobile Network Operators in the Botswana market
  • Facilitate digital bancassurance in Botswana
Customer Experience Lead
  • Lead implementation of customer maturity model for both short term and life business
  • Initiate plans and execute on delivering targeted maturity levels.
  • Facilitate and monitor customer experience in the business (manage key customer metrics to be to plan, complaints and draft appropriate interventions and mitigations

Closing date and application instructions

Application Process:
This vacancy will be open until 15th January 2016. Anyone wishing to apply should forward an updated CV to the HR Business Partner: Contactus@Oldmutual.co.bw
All applicants who have not received feedback by 22nd January 2016 please consider your application not successful.
DISTRIBUTION AND CUSTOMER CONSULTANT - OLD MUTUAL BOTSWANA LIFE INSURANCE COMPANY DISTRIBUTION AND CUSTOMER CONSULTANT - OLD MUTUAL BOTSWANA LIFE INSURANCE COMPANY Reviewed by Unknown on 5:08 AM Rating: 5

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