BARLOWORLD MOTOR BOTSWANA : SERVICE MANAGER

BARLOWORLD MOTOR BOTSWANA

VACANCY: SERVICE MANAGER

RESPONSIBILITIES

Reporting to the Dealer Principal, the incumbent will be required to;
•Manage the service department as per the Barloworld Motor and manufacture requirements
•Control varied activities at an optimal pace to achieve required targets
•Ensure service CSI targets are met
•Arrange and monitor work flow and capacity in the department on daily basis
•Manage the frontline and administrative staff, ensuring all functions operate at optimum levels
•Implement and maintain value adding processes in the service department

COMPETENCIES

Knowledge
•Internal and manufacture standards
•Product knowledge
•Financial understanding of business
•Management of people and dynamics
•General business understanding

Skills
•Communication
•Methodical & Structured
•Time management, planning, organizing and control
•Deadline & customer service orientation
•Participative management style

Personal attributes
•Assertiveness
•Ability to work under pressure and be result orientated
•Ability to follow prescribed procedures, standards and policies
•Ability to delegate, follow up with strong sense of duty towards his customers
•Maintain professional appearance and image at all times, be courteous and well spoken

MINIMUM REQUIREMENTS

•BGCSE/O level and relevant tertiary education
•Computer literacy (Microsoft and diagnostics)
•Proven track record in the service environment (at least 5 years experience in the field)
•Drivers licence

NB: Certified and reliable copies of all relevant documentation must accompany the curriculum vitae (CV)

Send documents to :
Partricia Ikitseng
Human Resources Assistant
P O Box 262
Gaborone

Or email: patricia.ikitseng@bwmr.co.bw

Please be informed that only successful candidates will be contacted. If you are not contacted within a month of this advertisement, consider you application unsuccessful.

Closing date: 30 January 2015
Source: Mmegi, 15 January 2015