COLLECTIONS TEAM LEADER I - FIRST NATIONAL BANK OF BOTSWANA

It’s time to be with FNB

First National Bank of Botswana invites suitably qualified candidates to fill the position below in our Bank.

Collections Team Leader I (x1)

Reporting to the Collections Manager: Pre Legal, the successful incumbent will be required to lead and supervise a team of collectors in order to ensure they achieve quality and productivity targets by optimally leveraging resources and support functions.

Requirements

Duties and responsibilities include, but are not limited to:

• Report on own and team transactional and process activity progression within set guidelines to provide timely information for decision making.
• Develop a short-term delivery plan & coordinate team activities to ensure that agreed objectives & standards are met & associated risks are escalated.
• Assist team with the identification and resolution of problems and provide solutions that leads to improved service delivery and quality
• Constantly align own & team work in response to changes in standards, procedures & processes to deliver on performance objectives & improve quality
• Maximize productivity through efficient planning, people and processes to drive optimal utilization of available resources.
• Ensure own and team adherence to set governance and compliance procedures and processes, continuously identifying and escalating risks.
• Comply with governance in terms of legislative and audit requirements.
• Encourage contribution to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback
• Build a strong appreciation of customer needs and ensure team understanding and adherence to service delivery principles; aligning where necessary
• Monitor and coach behaviors that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service. Ensure team adherence to specified policies, standards and procedures to prevent and reduce wastage and escalate associated risks
• Supervise collection of arrears in line with mandates.
• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Coach to improve performance and develop skills of team members.

Qualification and Experience Requirements

• Advanced Commercial Diploma in Business, Commerce or Management Studies
• 2 - 3 years experience in a similar environment

Competencies and Skills Required:

• Analysis and attention to detail
• Learning Agility
• Team Work
• Results Oriented
• Resilience and Stress Management
• Problem Solving
• Computer Literacy (excel, Power Point, Word at intermediate level)

Closing date and application instructions

Interested applicants are advised to send their Curriculum Vitae with an Application letter to the below postal address by 20th October 2015.

Director Human Resources
First National Bank Botswana
P O Box 1552, Gaborone, Botswana