MANAGER: PRE-LEGAL - FIRST NATIONAL BANK OF BOTSWANA

It’s time to be with FNB

First National Bank of Botswana invites suitably qualified candidates to fill the position below in our Bank.

Manager: Pre-Legal

Reporting to the Head-Credit Recoveries, the successful incumbent will be required to reduce the cost of legal collections through management of the operational implementation of early stage (pre-legal) collections with a view to rehabilitating the customer.

Requirements

Duties and responsibilities include, but are not limited to:

Effectively manage the collections book to increase recoveries and reduce bad debt.
Provide input into the development of an area specific tactical strategy and develop and implement a supporting operational strategy
Gather relevant information and compile effective reports to inform decision-making.
Ensure the development, alignment & implementation of end-to-end processes; leading to operational, process, quality, and standard & service optimisation.
Accumulate information to report on work progress and use for decision-making purposes and the identification of improvement opportunities.
Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals
Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.

Qualification and Experience Requirements