EXTERNAL DEBT COLLECTIONS LIAISON OFFICER - FIRST NATIONAL BANK OF BOTSWANA

It’s time to be with FNB

First National Bank of Botswana invites suitably qualified candidates to fill the position below in our Bank.

External Debt Collections Liaison Officer

Reporting to the Team Lead: Third Party/External Stakeholder Management, the successful incumbent will be required to manage a portfolio of accounts, manage the relationships with external debt collectors and monitor external debt collection fees.

Requirements

Duties and responsibilities include, but are not limited to:

• Monitor and track progress on legal fees to ensure that changes are actioned timeously.
• Draft and advise on legal brief/s in accordance with contract management processes and standards and submit schedules for overall drafting purposes.
• Report on transactional and process activity progression within set guidelines to provide timely information for decision-making.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners Comply with governance in terms of legislative and audit requirements.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service

Qualification and Experience Requirements

• Advanced Diploma in Business, Commerce or Management Studies
• 1 - 2 years experience in a similar environment

Competencies and Skills Required:

• Analysis and attention to detail
• Results oriented
• Learning Agility
• Problem Solving
• Resilience and Stress Management
• Team work
• Excellent verbal and Written Communication skills
• Computer Literacy (excel, Power Point, Word at intermediate level)

Closing date and application instructions

Interested applicants are advised to send their Curriculum Vitae with an Application letter to the below postal address by 20th October 2015.

Director Human Resources
First National Bank Botswana
P O Box 1552, Gaborone, Botswana