CLIENT SERVICES REPRESENTATIVE - FNB INSURANCE BROKERS (BOTSWANA) (PTY) LTD (FNBIB)

FNB Insurance Brokers (Botswana) (Pty) Ltd (FNBIB), a wholly owned subsidiary of First National Bank Holdings (Pty) Ltd and a registered Insurance Broker as per the NBFIRA Act. Invites applications for the following vacancies:

Client Services Representative

Reporting directly to the Sales Manager, the successful incumbent will be responsible for providing clients with excellent sales and service by ensuring that they are serviced promptly.

Requirements

Duties and responsibilities include, but are not limited to:

Formulation of Insurance proposals (Personal and Corporate)
Portfolio review and client management
FNBIB Risk Management and Insurance placement
Perform customer needs analysis
Sales of insurance products and policies within regulatory requirements
Develop and maintain cross sell opportunities
Delivery of exceptional service that exceeds customers’ expectation through proactive, innovative and appropriate insurance solutions
Client retention
Maintenance of expect knowledge on short term and long term insurance products, placement procedures and timelines in order to drive and achieve relevant sales targets
Conducting presentations to potential clients (business pitch)
Provision of an efficient administration services through careful and timeous planning, reporting and updating all related information
Contribution towards sales and profit growth for the business

Experience, skills and qualifications required for this role are as follows:

Diploma in business management or equivalent insurance qualification. Insurance diploma will be an advantage
Certificate of Proficiency in short term and / or long-term insurance
Knowledge and understanding of Insurance Industry Acts
At least three years’ experience in insurance sales and customer relationship management

Proven competencies and skills:

Good business acumen and a self-starter
Personal authority and integrity
Strong interpersonal and communication skills with the ability to work collaboratively with all levels of the business
Strong analytical and interpersonal skills
Ability to work under pressure
Time management discipline
Passion for client service
Above average knowledge of Microsoft Office and proposal writing skills
Time management discipline