CLIENT SERVICES REPRESENTATIVE - FNB INSURANCE BROKERS (BOTSWANA) (PTY) LTD (FNBIB)


FNB Insurance Brokers (Botswana) (Pty) Ltd (FNBIB), a wholly owned subsidiary of First National Bank Holdings (Pty) Ltd and a registered Insurance Broker as per the NBFIRA Act. Invites applications for the following vacancies:
Client Services Representative
Reporting directly to the Sales Manager, the successful incumbent will be responsible for providing clients with excellent sales and service by ensuring that they are serviced promptly.

Requirements

Duties and responsibilities include, but are not limited to:
  • Formulation of Insurance proposals (Personal and Corporate)
  • Portfolio review and client management
  • FNBIB Risk Management and Insurance placement
  • Perform customer needs analysis
  • Sales of insurance products and policies within regulatory requirements
  • Develop and maintain cross sell opportunities
  • Delivery of exceptional service that exceeds customers’ expectation through proactive, innovative and appropriate insurance solutions
  • Client retention
  • Maintenance of expect knowledge on short term and long term insurance products, placement procedures and timelines in order to drive and achieve relevant sales targets
  • Conducting presentations to potential clients (business pitch)
  • Provision of an efficient administration services through careful and timeous planning, reporting and updating all related information
  • Contribution towards sales and profit growth for the business
Experience, skills and qualifications required for this role are as follows:
  • Diploma in business management or equivalent insurance qualification. Insurance diploma will be an advantage
  • Certificate of Proficiency in short term and / or long-term insurance
  • Knowledge and understanding of Insurance Industry Acts
  • At least three years’ experience in insurance sales and customer relationship management
Proven competencies and skills:
  • Good business acumen and a self-starter
  • Personal authority and integrity
  • Strong interpersonal and communication skills with the ability to work collaboratively with all levels of the business
  • Strong analytical and interpersonal skills
  • Ability to work under pressure
  • Time management discipline
  • Passion for client service
  • Above average knowledge of Microsoft Office and proposal writing skills
  • Time management discipline

Closing date and application instructions

Interested applicants are advised to send their Curriculum Vitae with an Application letter to the below email address by 25th November 2015.
recruitment@fnbbotswana.co.bw
CLIENT SERVICES REPRESENTATIVE - FNB INSURANCE BROKERS (BOTSWANA) (PTY) LTD (FNBIB) CLIENT SERVICES REPRESENTATIVE - FNB INSURANCE BROKERS (BOTSWANA) (PTY) LTD (FNBIB) Reviewed by Unknown on 9:13 AM Rating: 5

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