SERVICE MANAGER - FORD - BARLOWORLD MOTOR BOTSWANA

Are you able to lead and motivate a specialised technical team whilst ensuring high standards, quality work, exceptional customer service and excellence?

BARLOWORLD MOTOR BOTSWANA

SERVICE MANAGER - FORD

Requirements

RESPONSIBILITIES

• Reporting to the Group Service Manager and Dealer Principal the incumbent will be required to:
• Manage the service department as per the Barloworld Motor and manufacturer requirements
• Control varied activities at an optimal pace to achieve required targets
• Ensure service CVP targets are met
• Arrange and monitor work flow and capacity in the department on a daily basis
• Manage the frontline and administrative staff, ensuring all functions operate at optimum levels
• Ensure good relationships with the manufacturer, customers, new vehicle sales and parts department
• Implement and maintain value adding processes in the service department.
• Motivate, inspire and involve departmental staff.

COMPETENCIES
Knowledge

• Internal & Manufacturer standards
• Product knowledge
• Financial understanding of business
• Management of people and dynamics
• General business understanding

SKILLS

• Communication
• Methodical & Structured
• Time management, planning, organising and control
• Deadline & Customer Service orientation
• Participative management style

Personal attributes

• Assertiveness
• Ability to work under pressure and be results orientated
• Ability to follow prescribed procedures, standards and policies
• Ability to delegate, follow up with a strong sense of duty towards his customers
• Ability to develop relationships at all levels – customers, manufacturer, staff, superiors and head office
• Expanding business to new markets and attract and retain a new customer base
• Maintain professional appearance and image at all times, be courteous and well spoken

MINIMUM REQUIREMENTS

• BGCSE/O level and relevant tertiary education (Diploma in Motor Vehicle Engineering will be an added advantage)
• Computer literacy (Microsoft and diagnostics)
• Proven track record in the automotive service environment (minimum of 5 years management experience in the field)
• Drivers licence

Closing date and application instructions

CERTIFIED AND RELIABLE COPIES OF ALL RELEVANT DOCUMENTATION MUST ACCOMPANY THE CURRICULUM VITAE (CV)

CLOSING DATE FOR APPLICATION: 10TH APRIL 2016

Send your CV and application to: Human Resources Assistant, P.O. Box 262, Gaborone, Botswana
E-mail: patricia.ikitseng@bmr.co.bw

Please be informed that only successful applicants will be contacted. If you are not contacted within a month of this advertisement, consider your application unsuccessful.