HOSPITALITY TRAINER - WILDERNESS SAFARIS

Wilderness Safaris is looking for professionals, who are passionate about people development. These individuals are required to be dynamic and energy packed. Their roles will require them to be self- motivated team players who are dedicated and committed to providing excellent service within a high pressure environment. The individuals should have the ability to interact well with guests from all parts of the world as well as the ability to form good relationships with camp management and operations support management. We wish to invite suitably qualified candidates who are prepared to live in remote areas for extended periods of time to apply for the below position.

HOSPITALITY TRAINER (2 POSITIONS)

PURPOSE OF THE JOB
Giving staff the understanding, practical skills and motivation to carry out particular work-related tasks by identifying training and development needs within operating camps. The Service trainer will carry out regular consultation with camp managers and also through regular camp visits.

Requirements

BRIEF DESCRIPTION OF POSITION

Schedule formal and informal training and follow up.
Train and assess new and existing employees.
Maintain continuous communication with other trainers and the service coordinators in your camps.
Liaison with the Training General Manager in making decisions to attain external development for employees.
Illustration of training plans before training.
Writing training reports after every course or visit to the camps on a monthly basis.
Assist HR with interviews for new junior staff employees.
To actively promote the company as a whole and reinforce the company’s environmental credo.
Analyse training needs across all employees of the company related to Hospitality service.
To emphasise the minimum standards as set by the Service Team.
To monitor the progress of trainees using log books and other training tools.
To be part of the BQA Audit and the BQA board for curriculum development.

QUALIFICATIONS

Diploma in tourism/ Higher education qualification in hospitality
5 years of work experience in a hospitality establishment and or 5 years of teaching experience in the hospitality field.
Proficiency in the Microsoft suite.
Teaching experience and BQA accreditations will be an advantage.

COMPETENCIES

Ability to organize and prioritize workload effectively and efficiently.
Be driven and intuitive
Be an excellent communicator with the ability to build rapport quickly, and with a wide range of people.
Reliable.
Multitasking Skills.
Creativity in classwork presentations.
Advanced attention to detail.
Ability to resolve problems effectively and efficiently.
Ability to work flexible hours.

Company profile

Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.