HOTEL OPERATIONS MANAGER - GRAND PALM HOTEL CASINO AND CONVENTION RESORT

Peermont Group prides itself on offering our guests exceptional customer service and value for money. We always strive to employ and develop individuals that share our values of Respect and Humility, Integrity, Collaboration and Accountability. As part of this we endeavour to provide opportunities to our employees to develop their careers within the Peermont Group and are therefore proud to offer another career development opportunity for the position mentioned below.

HOTEL OPERATIONS MANAGER

Requirements

MAIN RESPONSIBILITIES:

Responsible for the full function of hotel operations and management of its ongoing profitability while ensuring revenue and guest satisfaction targets are met and exceeded.
Responsible for developing a comprehensive annual business plan and the execution thereof.
Participate in the re-design and /or evaluation of existing operational strategies in order to ensure development of standards and optimum customer satisfaction and maximum profitability.
Participate in the development and implementation of operating services policies and procedures to ensure world class customer service.
Ensure that standards are implemented and controlled effectively in all operations within the resort.
Implementation of staff training and development initiatives.
Effective performance management of staff.
Use the Peermont values of Respect & Humility, Integrity, Collaboration and Accountability to inform all business activities.
Develop, implement and control budgets in order to ensure cost control and profitability.
Ensure all policies are strictly adhered to in day to day operations.
Implement and maintain yield management practices
Liaise, negotiate and control suppliers - delivery time, specification, pricing and guarantees
Co-ordinate and control sales and revenue figures in a manner that may yield sustainability of the business.
Ensure a focused Marketing and forward thinking promotional initiatives and entertainment calendar in line with business needs.
Ensure the Group Customer Care programme is implemented with due diligence to meeting and\ exceeding guest expectations.
Manage all direct reports in a professional, fair and motivating manner- ensuring superior performance at all times.

MINIMUM REQUIREMENTS:

Industry related qualification/s from a recognised institution.
A minimum of 10 years’ experience at Executive Management level within the Hospitality Industry.
Computer literacy - including MS Office and Hotel Property Management Systems e.g. Micros and Opera including configuration
Strong interpersonal and industrial relations skills
A minimum of 10 years’ experience in planning, developing and implementing Hospitality related Policies and Procedures.
Possess strong commercial acumen, experience in increasing profitability and yield
Experience managing budgets, revenue proposals, and forecasting results in a similar sized property
Experience in the development and implementation of Hospitality Standards.
Experience in Marketing, Promotions and Sales
International experience in the Hospitality Industry