CLIENT RELATIONS MANAGER - BIFM

Applications are invited from suitably qualified candidates for the following positions within Bifm:

CLIENT RELATIONS MANAGER

Job Summary
Reporting to the Head of Client Relations, the purpose of this role is to execute the on-going monitoring of the Bifm client retention strategy and business development initiatives for Institutional Client. Again the candidate will be required to sell and support business development initiatives of the Bifm Unit Trusts through synergies from the Institutional business.

This is a key role which contributes to the client retention and growth strategy of the business.

Requirements

Key Performance Areas:

• Acquisition of new clients to increase assets under management.
• Identification of market trends, peer analysis and new product development opportunities.
• Building long-term relationships with prospective and existing clients
• Coordinate investment report backs, adhoc marketing presentations and trustee training
• Provision of client communication tools designed to increase retention and client satisfaction between company and clients.
• Strengthen customer relationships through adoption of an adequately planned Customer Relationship Management (CRM) strategy.
• Ensure timeous processing of customer requests and query resolution
• Managing the process of Client information systems in liaison with the information systems manager and ensure that information is used to make sound business decisions.
• Design action plans and ensure implementation to address shortcomings highlighted in client satisfaction surveys.
• Produce monthly reports for the consumption of the Executive Management team.
• Participate in the development of the department’s annual budget based on sound financial and business principles and monitor expenses through the performance of a budget variance analysis.

Qualifications & Work Experience
The ideal candidate must possess the following:

• Bachelor’s Degree in a Business related field plus at least 5 years’ experience in a relationship management role in the Financial Services Industry. Knowledge and under standing of financial markets is a key requirement for this role.

Key skills required

• Business Acumen: A strong background in Business Development and Management.
• Business Development: Capability to attract and retain new and existing clients. Five (5) years of work experience in sales or marketing within the financial services environment, 2 years of which were at a supervisory level.
• Technological awareness: Solid knowledge and understanding of information and communication technologies.
• Financial Acumen: Knowledge of finance, economic and accounting principles and practices, the financial markets, banking and the analysis & reporting of financial data.

Benefits

The Company offers an attractive remuneration package with benefits in keeping with a large financial organisation.

Closing date and application instructions

Interested applicants should send their application together with a detailed CV no later than Friday 29th April 2016 to:-

Human Resources Business Partner
Botswana Insurance Fund Management
P Bag BR 185
Gaborone

Complete documents can also be scanned and forwarded to recruitment@bifm.co.bw

Note:

1. Applications should clearly indicate the position applied for in a covering letter
2. Communication will only be sent to the shortlisted candidates