General Manager - Non Gaming

Duties and Resposibilities

- Responsible for the full function of hotel operations and management of its ongoing profitability while ensuring revenue and guest satisfaction targets are met and exceeded.

- Responsible for developing a comprehensive annual business plan and the execution thereof.

- Participate in the re-design and/or evaluation of existing operational strategies in order to ensure development of standards and optimum customer satisfaction and maximum profitability.

- Participate in the development and implementation of operating services policies and procedures to ensure world class customer service.

- Ensure that standards are implemented and controlled effectively in all operations within the resort.

- Implementation of staff training and development initiatives.

- Effective performance management of staff.

- Use the Peermont values of Respect and Humanity, Integrity, Collaboration and Accountability to inform all business activities.

- Develop, implement and control budgets in order to ensure cost control and profitability.

- Ensure all policies are strictly adhered to in day to day operations.

- Implement and maintain yield management practices.

- Liaise, negotiate and control supplies - delivery time, specification, pricing and guarantees.

- Coordinate and control sales and revenue figures in a manner that may yield sustainability of the business.

- Ensure a focused Marketing and forward thinking promotional initiatives and entertainment calendar in line with the business needs.

- Ensure the Group Customer Care programme is implemented with due diligence to meet and exceeding guest expectations.

- Manage all direct reports in a professional, fair and motivating manner- ensuring superior performance at all times.

Qualifications and Requirements

- Industry related qualification/s from a recognised institution.

- A minimum of 10 years' experience at Executive Management level within the Hospitality Industry.

- Computer literacy - including MS Office and Hotel Property Management Systems e.g Micros and Opera including configuration.

- Strong interpersonal and industrial relations skills.

- A minimum of 10 years' experience planning, developing and implementing Hospitality related Policies and Procedures.

- Possess strong commercial acumen, experience in increasing profitability and yield.

- Experience managing budgets, revenue, proposals and forecasting results in a  similar sized property.

- Experience in the development and implementation of Hospitality Standards.

- Experience in Marketing, Promotions and Sales.

- International experience in the Hospitality Industry.

Contacts

Please forward your applications to: 

Human Resources Manager

Grand Palm Hotel Casino and Convention Resort

Private Bag BR 105

Gaborone

or 

Email to: recruitment@grandpalm.bw

Only short listed applications will be responded to 

Closing date: 11 April 2016