EAG Program Implementation Manager - 5by 20 Women’s Economic Empowerment

The closing date for this role will be 10th July 2014.

JOB SUMMARY:  

Proactively lead and project manage 5by20’s programs

Work with BUs and Partners to plan for, implement and track the progress of the rollout of the annual 5by20 programs for each BU. Work with partners and BUs to set annual and long range targets, and to ensure that these targets are met. Work with BU’s and partners to create operational plans to execute the 5by20 programs. Work with Bottlers and Operations in each BU to secure assets (coolers, umbrellas, point of sale materials) as required for programs.

Partner with the BU’s to initiate and support implementation of 5by20 initiatives in EAG, track and measure progress, and identify opportunities to improve, reapply and scale such initiatives. Support capture of proof points to provide to Group and Global PAC, and also support the BU in providing communication and program implementation materials as needed. Work with the BUs to drive visibility of the Foundation programs by initiating and managing local media opportunities and senior leadership site visits.

KEY DUTIES/RESPONSIBILITIES: 

Program Execution 40%

• Work with BU’s and bottling partners to identify opportunities and to launch/initiate 5by20 programs in the regions. Provide required training and communications materials and support as required.


• Implement project-related activities with the BU’s and bottling partners to ensure projects are executed as per project plans, and ensure on-time delivery of projects


• Compile and provide data needed for project reporting back to the Director


• Conduct Project field visits as required ensure proper implementation, understand and address any issues


• Interact with and represent Coca-Cola 5by20 with locally-based external implementing partners, bottlers and government officials


• Actively identify and establish local stakeholder relationships to ensure project sustainability


• Identify any project risks and/or further opportunities and take mitigating action to ensure projects remain on track

Progress Tracking and Reporting of initiatives 20%

• Project administration including preparation of monthly reports, preparing and keeping records of the day-to-day activities of each project for future validation, and audits and providing reports as required for internal and external consumption.


• Co-ordinate field visits  with TCCC leadership and/or key stakeholders, working with local partners and/or bottlers to arrange logistics and presence of media/local stakeholders


• Compiling and sharing program reports and capturing and sharing best practices for future reapplication.


• Gathering project information and ensuring team members utilize the best available resources in implementing projects


• Scheduling, attending and leading routine partner progress meetings

Monitoring and Evaluation 15%

• Track and monitor the implementation of projects as well as ensuring budgets and timelines are met. Overseeing implementation of M&E for all projects as per business plans.
  
  
  
  • Leverage financial efficiency reports to make recommendations for new and ongoing projects to improve financial efficiency outcome


• Collect required data from the Bus to generate the standardised score card and track trends across key program metrics and indicators


• Enable/facilitate new program validation as required by 5by20 Global group. (All new 5by20 programs need to be validated at the global level before they can be counted in the Global tally). Go to BUs and partners to collect program scope and details and consolidate on Global 5by20 program validation forms and send to Events and relationship manager to be entered into Global 5by20 database. Work with BU’s on remedial action if a program is rejected by Global validation.


• Create monthly reporting format and tools, and work with BU’s and partners to implement and deliver monthly reports.


• Continuously evaluate partners’ reports and project updates track trends in reported outcomes and impact of initiatives, and leverage in order to optimize programs. This should also include monitoring financial management of the funding 


• Support 5by20 program impact assessments by  working with 3^rd parties as provided by the 5by20 Group office to identify relevant metrics and KPIs for each program, facilitating timely access to partners and program information required for K&I initiatives, annual business planning sessions and stake holder engagement efforts Track 5by20 external and bottler partners compliance with project goals and contractual obligations and where necessary, seek the support of TCCC EAG Director of  Women’s Empowerment and  the Projects Director , 5by20, to agree remedial action if required

Planning 15%

• Provide direction to BU’s on the technical knowhow of program development, help BU’s to identify program opportunities


• Work with Program Director and own knowledge on the ground to help BU’s/Bottlers to identify and forge strategic partnerships required to accelerate their programs


• Work with BU’s and partners to create and execute program operational plans for 5by20 initiatives to ensure smooth implementation of programs. Work will include:


• Aligning BU’s and bottling partners on defining 5by20 strategic objectives and plans for the year


• Aligning with BU’s and bottling partners on establishing 5by20 annual and longer term  targets


• Working with BU’s and bottling partners to create and gain alignment to 5by20 business plans


• Work with BU’s and bottler on program launch plans to enter new countries


• Consolidate final 5by20 regional execution plans and share with Directors

Capturing of Proof Points 10%

• Coordinate ongoing capture of key proof-points in various markets, and dissemination to core team.


• Develop and maintain program fact sheets for each of the regions and across program formats


• Support timely communications development or stakeholder engagement by facilitating timely delivery of beneficiary testimonials; program impact and progress updates by partners


• Represent TCCC at relevant local forums and meetings to speak about 5by20 programs. Also coordinate and facilitate the presence of program beneficiaries at such functions as needed


• Work with BU’s and PAC in particular to provide visibility to 5by20 activities. Specifically, interact with the media and organize media forums to talk about the Foundation activities, working with the Projects Director and media relations agencies as well as local BU PAC associates where required


• Provide local BUs with information and collateral needed to execute 5by20 programs including program and communication guidelines, training materials, promotional materials, imagery etc.

KEY OUT PUTS

• Participate in 5by20  regional routines including launches/start up workshops,


• Provide with BU’s and partners with relevant information and support in order to organise start up workshops, project launches and handovers


• Organise monthly status meetings with all BU’s and partners and Director


• Create and submit timely , relevant and complete mid- year and end of year reports


• Update all 5by20 program fact sheets timeously


• Compile monthly program updates for inclusion in 5by20 communications updates


• Provide inputs for 5by20 validation database


• Work with Bus and partners in identifying appropriate sites and relevant related information required by TCCC system to plan and execute site visits


• Ensure information in the 5by20 SharePoint is current


• Ensure proper representation of TCCC at 5by20 relevant forums and events.

COMMUNICATION COMPLEXITIES:Strong influencing skills i.e. ability to drive results in a matrix environment as an influencer versus as a decision-maker.
Strong operational skills required in order to enable interactions with the bottling partners and implementing partners
Strong influencing skills i.e. ability to drive results in a matrix environment as an influencer – maker of some decisions but often needs to make those decisions in alignment with local teams from BU and Bottlers
Will be required to coordinate joint efforts of 5by20 Group and Global, BU PAC associates, bottler associates, 5by20 implementing partners and other external partners to secure the support needed to make the programs successful, and in so doing, elicit the optimal outcome for 5by20 projects.

 External

• Community, municipal and Government Authorities : Engage with local leaders before and during program implementation, and during program site visits to ensure community buy-in and support


• Partners: Collaboration and constant exchange of information, guidance, solving problems and both with 5by20 implementing partners and also partners who work with us to enhance the scope and impact of our programs including NGOs and other Corporates


• Bottler Groups (PAC/Community function): Regular exchanges of information – inform, align on priorities, negotiate/align on targets, provide progress reports and provide proof points and talking points for external communications. Will sometimes require intense negotiations to ensure alignment on annual plans


• External partners with an interest in our programs eg local leaders in USAID, (United States Agency for International Development), IFC (International Finance Corporation), DFID (Department for International Development – a branch of the UK Foreign Affairs department), Technoserve and MercyCorps

 Internal

• BU PAC Directors (RUBU, TURBU, CEWA, SABU and MENA):  For planning, guidance, solving problems.


• BU PAC/Community Affairs Managers:  Regular exchanges of information – inform, align on priorities, negotiate/align on targets, provide progress reports and provide proof points and talking points for external communications. Intense negotiations may be required to ensure alignment on annual plans


• 5by20 Group Director and Projects Director to provide updates, seeks guidance and for performance reviews


• TCCC leadership and Global 5by20: to explain projects during site visits, and provide an overview of program progress as requested


• Events and Relationship Manager: regular exchange of program information and solving problems


• BU and Bottler Operations managers; to define operational plans and ensure proper execution


• EAG Group Office and Corporate PAC Atlanta: exchange of information typically proof points


• 5by20 Global team: submit and justify program validations, 


• Sustainability Finance Manager; ensure governance with disbursement of Funds and to review program ROI.


• Group Legal Officer; to seek advice and assistance with local MOU’s or other legal contracts

ANALYSIS: 

• Complex operating environment. Multiple countries, languages and cultures where women’s economic empowerment is understood very differently.


• Poor understanding of 5by20 program: Varying degrees of understanding of the 5by20 program across regions.


• Complex operational structure; our system has one of the most complex distribution systems globally. Also operating in a Franchise structure (which is poorly understood by partners) may make us seem conflicted and or make decision making slow. Need a Strong understanding of the operating environment in order to assess and recommend projects


• 5by20 is a new program to the Company so  processes and programs are not  well defined or understood, so first step is to educate the BU’s and bottling partners on the program and also to create programs and models that work within the Systems financial and capacity limitations. Being able to identify and clearly articulate the opportunity, and overcome objections from BU’s and bottlers will be key.


• As new programs are created will need constant process improvement for optimizing project outcomes, and providing direction for new projects


• In most countries 5by20 does not come with a separate budget so finding ways to leverage existing funds and resources to fund programs and/or secure/attract external funding and resources from partners will be key.


• Creating complex and sophisticated management reporting tools to generate accurate reports that will be used at the highest levels of the Company (The 5by20 Global team and office of the Chief Sustainability officer. TCCC Chairman’s office, and the TCCC Board)


• Managing a full spectrum of bottler-related issues – from big corporate and sophisticated Bottlers to small – individually-owned bottlers


• Evaluating the financial and social impact/evaluation of 5by20 programs and efficiency of spending. This will require establishing of new financial tracking models and systems


• Working through issues with local authorities and Governments, mediating disputes that may arise and delivering compromise solutions.


• Negotiating with bottlers, local authorities and local business owners as well as communities to allow/accept program activities and to secure their support to maintain projects well after completion

JUDGMENT AND DECISION MAKING: 

• Accountable for all decisions relating to optimal execution of annual 5by20 plans for each BU


• Decisions typically relate to ensuring alignment and collaboration between 5by20 external and internal stakeholders in service of timely execution of 5by20 annual plans and delivery of 5by20 targets as agreed with the Global teams

INNOVATION:Develop tools to leverage to track efficiency of use of Company Finances, and report to TCCC EAG Director of Women’s Empowerment and the Projects Director, 5by20.

SUPERVISORY RESPONSIBILITIES: 

• Co-ordinate joint efforts of BU’s, implementing partners and bottling partners


• Direct efforts of Events and Relationship manager when working jointly on project events

QUALIFICATIONS / COMPENTENCIES / SKILLS:  Leader of Self

Technical Skills:

• Strategy and planning


• Excellent communication skills, written and spoken


• Project Management


• Monitoring and Evaluation


• Sound understanding of 5by20 program models and partnerships structures


• Excellent Word and  Excel skills


• Advanced Presentation and Power Point skills


• Basic Finance and Accounting

RELATED EXPERIENCE REQUIREMENTS/ QUALIFICATIONS: 

• Minimum 8 experience (preferably international) in project management ideally gained within a multinational company, large Foundation or large NGO


• Field/operational experience. Technical know-how on developing and executing operational plans


• An understanding of TCCC System approach and value chain  or Development or equivalent work experience will be highly advantageous


• In depth understanding of Coca-Cola value chain in EAG countries


• Understanding of Global external Women’s Economic Empowerment field, including 5by20 enabler activities that fit into the Coca-Cola value chain, such as sustainable agriculture, artisans, recycling etc. 

EDUCATIONAL REQUIREMENTS: University/Advanced degree

PREFERRED QUALIFICATIONS: 

• Bachelor’s Degree


• Master’s degree a plus


• Understanding/fluency in French and/or Portuguese a plus

CULTURAL DIVERSITY: 

• Ability to interact with a diverse stakeholder group


• Multiple ethnic and cultural exposure both internally and externally


• Fluency in English essential

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