Restaurant Manager

Duties and Resposibilities

- Manage and control all aspects of the restaurant required standards;

- Compile, implement and maintain departmental policies and procedures;

- Monitor that training programs are executed for all Service staff, ensure that on-going training programs or on job training (OJT) is carried out by the management team, giving special attention to personal hygiene, appearance, productivity, production knowledge, service skills, attitude etc. in line with the standard operating procedures;

- Ensure staff and productivity levels are maintained in line with Hotel occupancies and as per stipulated departmental labour ratio breakdown;

- Conduct daily hygiene walkabouts, complete specified checklists and enforce correct cleaning standards for all area and operating equipment;

- Monitor that the company and statutory hygiene standards are maintained in all areas as it is laid in the H&S policies and procedures for the complex and as per the minimum legal requirements;

- Compile weekly operating forecasts ensuring adequate supply of linen, stationary and any other items that be required by the outlet;

- Respond timeously to Customer Complaints and supply written feedback to F&B Manager and General Manager;

- Maintain strict stock control measures daily and ensure stock takes are carried out;

- Maintain budgeted cost percentages, budgeted operating expenses and staffing costs;

- Maximise sales while minimising costs;

- Hold regular departmental staff meetings and give timeous feedback;

- Sign contract staff in and out, in accordance with control procedures at the start and end of their shifts.

Qualifications and Requirements

- Diploma or Degree in Hotel Management required.

- 3-4 years Restaurant/Food and Beverages experience required.

- Extensive knowledge of wines.

- Logistical and organisational skills essential.

- Ability to groom and train staff to 5 star standards.

- Knowledge and experience of cost controls essential.

- Computer literate: MS Office, Micros and Fidelio.

- Ability to maintain good relationships with staff as well as discipline accordingly.

- Excellent skills in Guest Liaison and communication.

Contacts

Please forward your applications to:

The Human Resources Department

Grand Palm Hotel Casino and Convention Resort

Private Bag BR 105

Gaborone

Or Email to: recruitment@grandpalm.bw

Only shortlisted applications will be responded to.

Source:Sunday Standard January 24-30 2016