SERVICE CO-ORDINATOR - WILDERNESS SAFARIS BOTSWANA

Wilderness Safaris Botswana is looking for a dynamic, independent, self-motivated individual who lives and breathes service and will be committed to driving a service culture in our business. The position requires the ability to interact with guests from all parts of the world as well as the ability to form good relationships with camp management and staff . We wish to invite suitable candidates to join our talented Service Team.

SERVICE CO-ORDINATOR

PURPOSE OF THE JOB
To ensure consistency of service delivery in the designated camps, drive the guest experience and look at ways of improving service levels. This is a bush-based position with a direct reporting line to the Operations Manager of the designated camps.

Requirements

BRIEF DESCRIPTION OF POSITION

• Working with Regional Service Manager in setting and maintaining Minimum Standards for camps and ensuring effective communication of these to the staff in camp.
• Conducting Service Audits of each camp that cover all aspects of the guest experience on a monthly basis with requisite follow-up.
• Working closely with F&B staff and OWS Food Experience Team to ensure food and beverage standards are upheld.
• Understanding the Wilderness Safaris ethos and ensuring we operate according to that standard.
• Ensuring that signature experiences are in place at each camp and become minimum standard.
• Ensuring implementation of service initiatives.
• Liaising and travelling with external consultants for service training and interior design projects.
• Responsible for camp budgets for Softs, ensuring timely replacement of décor items and monitoring softs asset management.
• Management of the Guest Information system, including analyzing guest feedback on a monthly basis.
• Monitoring camp Trip Advisor accounts.
• Ensuring the Wilderness Online Training system is driven and objectives per camp and per staff member are met.
• Working closely with OWS Training Department to ensure training needs in camp are addressed and service levels are constantly being improved upon.

QUALIFICATIONS

• A relevant tertiary qualification pertinent to either management or hospitality.
• A minimum of 3 years camp/lodge management experience.
• Experience working in remote areas.
• Knowledge of current service and décor trends.
• Driver’s license.

COMPETENCIES

• Outstanding people skills and ability to communicate.
• Strong eye for detail and sense of style.
• High levels of energy and enthusiasm to drive the guest experience.
• An outstanding desire to increase the skills of staff and to constantly motivate them.
• Ability to manage financial budgets and to meet set targets.

Company profile

Wilderness Safaris is a responsible luxury ecotourism company that exists to protect pristine wilderness areas and the flora and fauna that they support. We believe that in protecting these areas, and including the local communities in this process, we will make a difference to Africa and ultimately the world.

Closing date and application instructions

Only candidates who meet the above requirements need to apply by following the link below
http://wilderness-safaris.pnet.co.za/ or send an email to recruitment@wilderness.co.bw

Closing Date: 17h00 on Friday 08th April 2016
PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE COMMUNICATED WITH