Req ID: 29149
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Program Director drives large and complex Professional Services engagements towards one of Ericsson’s customers and supports the Engagement Manager and the KAM with extensive telecom and Services knowledge.
By taking on both the CSR and CFR role, the PD will be the overall responsible of the Core three team, especially for:
- Overall solution;
- Overall cost estimation
- Delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the program director will be the head of the delivery, till the complete fulfillment of the contract, ensuring so the continuity from the pre-sales to the delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In addition to the pre-sales and delivery activities, there are more tasks assigned to the Program Director, such as:
· build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). She/ He is daily present at customer site, becoming a sort of Ericsson “agent” at customer premise to increase the customer’s trust on Ericsson as system integrator.
· able to catch and drive up-sales opportunities;
· coach his/her team, to interact with them and to support them for the professional growth, and identify and recognizes the talents.
· support in asset and organizational set-up and growth; he/she is a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs he/she drives.
Requirements / Experience needed
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential everyday. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.
Job Summary
The Program Director drives large and complex Professional Services engagements towards one of Ericsson’s customers and supports the Engagement Manager and the KAM with extensive telecom and Services knowledge.
By taking on both the CSR and CFR role, the PD will be the overall responsible of the Core three team, especially for:
- Overall solution;
- Overall cost estimation
- Delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the program director will be the head of the delivery, till the complete fulfillment of the contract, ensuring so the continuity from the pre-sales to the delivery, actively seeking to improve top and bottom lines with due consideration to Customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In addition to the pre-sales and delivery activities, there are more tasks assigned to the Program Director, such as:
· build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). She/ He is daily present at customer site, becoming a sort of Ericsson “agent” at customer premise to increase the customer’s trust on Ericsson as system integrator.
· able to catch and drive up-sales opportunities;
· coach his/her team, to interact with them and to support them for the professional growth, and identify and recognizes the talents.
· support in asset and organizational set-up and growth; he/she is a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs he/she drives.
Requirements / Experience needed
- previous Project Management Experience – at least 10years PM experience in different IT/Telecoms environment mandatory
- Prior Sales Experience in a multinational environment
- Be willing to travel extensively within sub-Saharan Africa
- Should be able to lead a Delivery team from Pre-sales to project delivery and also be able to handle multiple project portfolios.
- Highly developed Consultative behavior
- Strong background in the domain she/he is assigned to (BSS, OSS, VAS etc. with specific technology knowledge)
- Telco industry acumen and strong understanding of Telco Business Processes and complex organizations.
- Strong communication skills and standing at senior level
CSI Program Director - Ericsson Botswana
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