Team Leader Rehabilitation

Duties and Resposibilities

The role requires a highly capable individual with proven Collections expertise and compliance knowledge outlined below:

- To manage and control the arrears portfolios across the entire Personal and Business Banking arrears Book between 1 - 89 days past due.

- Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.

- Operate within delegated authority levels and ensure subordinates have sufficient levels of mandate to perform their daily duties.

- Monitor and ensure the daily operational efficiencies of the Collections System(s)

- Compliance with statutory, regulatory, and supervisory requirements, to protect the reputation of the Group and avoid sanctions.

- Reporting any breaches and exposures to the business unit head and/or the divisions' Regulatory Compliance Officer

- Customer education

Qualifications and Requirements

- At least five (5) years' experience in a Credit control environment

- Advanced understanding of Credit Collections methodology

- In depth knowledge of the collection process in order to lead and control team.

- Sound knowledge of the Bank's leading products and relevant statutory legislation pertaining to the collection of arrears.

- A good understanding of the Bank's systems, policies and procedures in order to optimally draw on the available information to maximise the effectiveness of the team.

- Immediate branch network knowledge.

- Well-developed computer literacy and general Management Information skills especially Excel and Power Point

Competencies

- High level of business and financial acumen, with ability to work under pressure.

- Ability to lead and control staff

- Good verbal communication

- Ability to negotiate

- Conflict management

- Good interpersonal skills with ability and experience in communicating with all levels of management regarding management information needs.

Contacts

Please forward your applications to Head,

Human Capital

Stanbic Bank Botswana

Private Bag 0016, Gaborone

or

via email to

recruitmentbotswana@stanbic.com no later than 5th February 2016.

Only shortlisted candidates will be contacted.

Source:Sunday Standard January 24-30 2016