eCDD Reviewer at Standard Chartered Botswana

Job Description
	JOB PURPOSE Provide on-going monitoring of existing to bank clients  of SME segment clients in all interactions for updating customer CDD data, enquiries, feedback, complaints, and other service-related issues.  Accurate output is expected in all areas • Retrieve data & hard copy sources and send them to destination • Retrieve data consistency across various document and system data according to pre-set guidelines • All work must be completed in strict adherence to operating manuals without deviations • Provide ad hoc admin support such as photocopying and batching accounts to destination as assigned KEY RESPONSIBILITIES On-going monitoring of existing to bank clients Handle cases assigned by supervisor according to processing turnaround and quality standards.  Some of the tasks covers the following:  • Retrieve cases assigned and keep productivity log updated on completion status. • Review data, document and system consistency based on guidelines. • Demonstrated previous work experience where it is required to be detailed and meticulous. • Awareness and knowledge on protecting confidential customer data. • Provide ad-hoc administrative support to supervisor. • Maintain a professional SCB image through all interactions with clients. • Continually identify opportunities to improve client efficiency / performance, through e.g. optimizing channel usage, identifying service improvements opportunities. Risk & Control • Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. • Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to Customer Due Diligence process, policies and regulations. • (Team Leader Only) – To ensure process risk steps are performed by the team and KCSA requirements are observed. Also ensure that all control reconciliation activities are conducted in a timely and accurate manner Operational Excellence • Assist in implementation of service and efficiency improvement initiatives and facilitate transfer of best practice • (Team Leader Only) – To provider leadership in driving improvements, and fair reporting of performance metrics (either locally designed or as guided by the central team). KEY RELATIONSHIPS Internal • SME Relationship Managers • Excel & Priority Relationship Managers • Hub • Operational Risk • CB Legal and Compliance • CB Operations External • Clients KEY MEASUREABLES Performance in Key Areas • Quality client service assessments (to be determined) • Meeting service, productivity/efficiency and risks management goals – KPIs and metrics • Meeting job objectives Skills & Training • Skill sets upskilling – product / technical knowledge and soft skills Behaviour • Project a professional SCB image through all interactions with clients • Living the SCB values – Courageous, Responsive, International, Creative and Trustworthy
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	Diversity & Inclusion
	Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential. APPLY